Matrix Games Forums

ORIGINAL: Deepstuff123

First I just installed, ran the updates, then the game would not load when selecting East Front, West Front, etc.

i uninstalled, the I went step by step through that process and got the black screen.

I uninstalled and reinstalled, and then launched with no updating at all, the game shows the Matrix logo and then it goes to the black screen.

Windows 7 and Graphics card are up to date. Not sure what is causing this.

ORIGINAL: berto

Game (or Editor) Crashes


"My game has crashed. What Should I do?"

First off, if you began your game (or campaign) under JTCS 1.04, we strongly suggest you finish under 1.04.

Otherwise, do the following...

Immediately after the crash:

[*]Did the game (or editor) simply exit, or did you see a white (or blue) screen saying explicitly that the game (or editor) has crashed (and possibly suggesting that you contact Microsoft etc.)? Please answer this question in your report to us.

[*]Did the game (or editor) display a pop-up message on crash? If possible, save and post at the forum a (cropped) screenshot of the pop-up, else record the message text and post it at the forum in your crash report.

[*]Check your engine.log. Do the last entries at the end of the file tell you anything? (If it's the game launcher that's crashed, or any of the editors, check frontend.log, edit.log, edmap.log, or edorg.log.)

[*]Please post here, in a single ZIP file, your

• error.log
• engine.log & frontend.log (or edit.log, edmap.log, or edorg.log instead of engine.log, if it's any of the editors that crashed)
• save files (all three, including OLDER & OLDEST) from your game (or campaign)
• any other data files related to your current game (or campaign) (look in Windows Explorer, sorting by date)

NOTE: The Forum will not let you post .zip files! So after you created the .zip file, rename the extension as .txt before you post. We will know what to do with it. (On our end, after we download it, rename the file extension back to .zip before unzipping.)

We will then diagnose your crash with the evidence you provided.

[*]Unless and until we can fix your crash problem, consider reverting to the OLDER, then if need be OLDEST, version of your save files. In Windows Explorer, cut-and-paste your regular save file to a different folder for safekeeping. Then, also in Explorer, rename your save file, removing the " OLDER" (or " OLDEST") from the save file name. Then retry your game (or campaign). There is a chance that the game (or campaign) might take a different random course and avoid the conditions that led to the crash. It's worth a try!

We apologize for any crashes (which are often but not always data related, not a problem with the code itself). We are on a mission to eradicate all such bugs!