Matrix Games Forums

Hello,

I already have WitW on my laptop (Windows 10), with the most current update.
No problems with the game.
I place the Torch DVD in my reader.
The reader spins and spins but I get no command prompt.
I go to the DVD drive on Windows Explorer and double click on the Application file (the 96MB file).
The next two messages I receive is "Failed to open output file" and "Failed self extraction"

Please assist. Thanks.

will the full game purchase you also get a download link, if the dvd won't load, use that, for me as a try boot into safe mode with copy and paste file off dvd onto HD, or run in normal mode and copy paste, eg copy off the dvd and onto your c: drive then run from there, must be an admin account with full user permissions.

good luck

Thanks for your advice. I sent a help ticket and the techs think that my disk/file is corrupted. I did what you suggested (copy the file onto the c: drive) but I received the same two error messages. More to follow.

The tech support guys online are great and now I have the answer. After Slitherine sent me another Torch disk (that one failed as well) they sent me a message saying a particular Master CD they were using to make copies was corrupted. They are fixing the Master CD and will ship a good one as soon as they can.

Thanks again Tech Support!

so did you use the download link to get it to work in the mean time?

either way glad it's sorted[;)]

Matrix had to send the link a second time...but yes I am a happy camper now...thanks.