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Why I give thanks for Matrix....
Posted: Thu Nov 26, 2015 10:39 pm
by Gilmer
This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.
The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.
------------------------------------------------------------------------------------------------------
My email:
Hi,
I am a customer and I realized I have lost the files necessary for Alea Iacta Est.
I can provide a serial number, if needed.
I tried
contact@Ageod.com, but it said that email was not valid anymore.
Thank you,
H Gilmer
Reply from Slitherine/Matrix/Ageod
Hi H Gilmer,
Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.
Please download you game from the following links:
Alea Jacta Est:
http://fs.slitherine.com/data/public/
Alea Jacta Est- The Spartacus Revolt 73 BC
http://fs.slitherine.com/data/public/
RE: Why I give thanks for Matrix....
Posted: Fri Nov 27, 2015 1:42 am
by budd
Paulo Costa was the one that helped me also when i had an issue. Very responsive and quick with his help and replies. It was great support.
RE: Why I give thanks for Matrix....
Posted: Fri Nov 27, 2015 5:14 am
by loki100
ORIGINAL: **budd**
Paolo Costa was the one that helped me also when i had an issue. Very responsive and quick with his help and replies. It was great support.
yep, he's wonderful --- sorted out both this particular problem (AJE serials) and a couple of minor issues really quickly
RE: Why I give thanks for Matrix....
Posted: Fri Nov 27, 2015 8:56 am
by IainMcNeil
Paulo is indeed a star!
RE: Why I give thanks for Matrix....
Posted: Fri Nov 27, 2015 4:33 pm
by Zap
ORIGINAL: Iain McNeil
Paulo is indeed a star!
Arrived late to see what Joseph M edited. Was that where Iain had written that, Paulo will receive a $10.00 an hour raise
RE: Why I give thanks for Matrix....
Posted: Fri Nov 27, 2015 7:47 pm
by VPaulus
ORIGINAL: Zap
ORIGINAL: Iain McNeil
Paulo is indeed a star!
Arrived late to see what Joseph M edited. Was that where Iain had written that, Paulo will receive a $10.00 an hour raise
A lot of people misspell my name... It's Paolo, Pablo, Paula, etc... Once they even called me Pablo Castro... [8D]
Iain also wrote Paolo instead of Paulo. [:D]
Joe just felt the urge to correct it. [:D]
RE: Why I give thanks for Matrix....
Posted: Sat Nov 28, 2015 11:10 am
by Erik Rutins
You'd be amazed at how many different ways "Erik Rutins" can be spelled too... [8D]
RE: Why I give thanks for Matrix....
Posted: Sat Nov 28, 2015 12:06 pm
by budd
ORIGINAL: Erik Rutins
You'd be amazed at how many different ways "Erik Rutins" can be spelled too... [8D]
your kinda OK in the support area too Erik[;)]
RE: Why I give thanks for Matrix....
Posted: Sat Nov 28, 2015 12:50 pm
by Gilmer
If I misspelled your name, please accept my apologies. The thought was there, though!
RE: Why I give thanks for Matrix....
Posted: Sat Nov 28, 2015 2:57 pm
by Missouri_Rebel
I never realized that VPaulus is Paulo. Hes the guy that helped me right away with a lost order.
tm.asp?m=2134670&mpage=3
RE: Why I give thanks for Matrix....
Posted: Sat Nov 28, 2015 3:12 pm
by Iwbtone
Can't agree more[;)]
And like Missouri, I just notice VPaulus here is Paulo[&o]
He just helped me to solve a weird trouble yesterday less than 24hrs. Maybe M/S store can never be as popular as steam. But according to my previous contacting support exp in both sides, their support part always kicks steam's ass[;)]
RE: Why I give thanks for Matrix....
Posted: Sat Nov 28, 2015 3:17 pm
by Kuokkanen
ORIGINAL: Erik Rutins
You'd be amazed at how many different ways "Erik Rutins" can be spelled too... [8D]
Let me guess: Erick Ruth & variations
RE: Why I give thanks for Matrix....
Posted: Sat Nov 28, 2015 4:12 pm
by VPaulus
ORIGINAL: H Gilmer
If I misspelled your name, please accept my apologies. The thought was there, though!
It's not important for me and besides I find it funny. It's the same name in different languages.[:)]
With the exception of Paula... that's the feminine name. [:D]
RE: Why I give thanks for Matrix....
Posted: Sat Nov 28, 2015 5:15 pm
by sullafelix
It is kind of strange , but I just had the same problem as the original poster and it was also fixed by Paulo within 12 hours or so on a weekend.
I am buttering up the wife right now for two purchases.
Thanks again
RE: Why I give thanks for Matrix....
Posted: Tue Dec 01, 2015 3:40 pm
by Franciscus
I must also publicly congratulate Mr. Paulo Costa for an amazing support service.
He promptly answered (several times) and solved, in 24h, a ticket I opened, first due to the issue of incorrectly added VAT and then a missing receipt from BlueSnap.
Stellar !
And I am very proud he is a fellow countryman, a portuguese like me !
Best regards
RE: Why I give thanks for Matrix....
Posted: Thu Dec 03, 2015 11:28 pm
by parusski
ORIGINAL: H Gilmer
This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.
The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.
------------------------------------------------------------------------------------------------------
My email:
Hi,
I am a customer and I realized I have lost the files necessary for Alea Iacta Est.
I can provide a serial number, if needed.
I tried
contact@Ageod.com, but it said that email was not valid anymore.
Thank you,
H Gilmer
Reply from Slitherine/Matrix/Ageod
Hi H Gilmer,
Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.
Please download you game from the following links:
Alea Jacta Est:
http://fs.slitherine.com/data/public/
Alea Jacta Est- The Spartacus Revolt 73 BC
http://fs.slitherine.com/data/public/
I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day.
ALways great support.
My L key onLy works when I use the shift key. Just saying...
RE: Why I give thanks for Matrix....
Posted: Thu Dec 03, 2015 11:45 pm
by Zap
ORIGINAL: parusski
ORIGINAL: H Gilmer
This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.
The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.
------------------------------------------------------------------------------------------------------
My email:
Hi,
I am a customer and I realized I have lost the files necessary for Alea Iacta Est.
I can provide a serial number, if needed.
I tried
contact@Ageod.com, but it said that email was not valid anymore.
Thank you,
H Gilmer
Reply from Slitherine/Matrix/Ageod
Hi H Gilmer,
Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.
Please download you game from the following links:
Alea Jacta Est:
http://fs.slitherine.com/data/public/
Alea Jacta Est- The Spartacus Revolt 73 BC
http://fs.slitherine.com/data/public/
I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day.
ALways great support.
My L key onLy works when I use the shift key. Just saying...
Treat yourself to a new keyboard for an early Christmas present [:)]
RE: Why I give thanks for Matrix....
Posted: Fri Dec 04, 2015 3:14 am
by parusski
ORIGINAL: Zap
ORIGINAL: parusski
ORIGINAL: H Gilmer
This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.
The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.
------------------------------------------------------------------------------------------------------
My email:
Hi,
I am a customer and I realized I have lost the files necessary for Alea Iacta Est.
I can provide a serial number, if needed.
I tried
contact@Ageod.com, but it said that email was not valid anymore.
Thank you,
H Gilmer
Reply from Slitherine/Matrix/Ageod
Hi H Gilmer,
Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.
Please download you game from the following links:
Alea Jacta Est:
http://fs.slitherine.com/data/public/
Alea Jacta Est- The Spartacus Revolt 73 BC
http://fs.slitherine.com/data/public/
I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day.
ALways great support.
My L key onLy works when I use the shift key. Just saying...
Treat yourself to a new keyboard for an early Christmas present [:)]
I have one on the way. I spLurged and got a
2Y67356 - SteelSeries MERC Stealth Gaming Keyboard. It cost $210, but a man must have his toys. Here is what it Looks Like:
RE: Why I give thanks for Matrix....
Posted: Fri Dec 04, 2015 5:21 am
by zakblood
cheap cheerful but works a treat
£20 inc vat and postage[;)]
great for late night gaming so can see mouse and keys, as both can be coloured altered for better sight[8D]
RE: Why I give thanks for Matrix....
Posted: Fri Dec 04, 2015 8:24 am
by Zap
ORIGINAL: zakblood
cheap cheerful but works a treat
£20 inc vat and postage[;)]
great for late night gaming so can see mouse and keys, as both can be coloured altered for better sight[8D]
I think the led light keyboard is a good idea. I wish my laptop keyboard had a light. More then once I've played late at night and needed that. The light thing should be considered as the next upgrade to all keyboards..