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Security certificate warning

Posted: Mon Dec 07, 2015 4:23 pm
by Jim D Burns
Posted about this in the General forum and Pip asked me to report it here. Here's the relevant part of the post from General:
On an off topic note, here's a copy of a PM I tried to send to Erik (box is full so it bounced).

Hi Erik,

Had my power supply fry on my old PC and it sent an electrical surge through my PC that wiped out the Motherboard, CPU and video card, so just bought a whole new system including hard drive and operating system so none of my old settings/cookies apply.

I went to buy the New AGEOD title and I get a security certificate warning stating the certificate from the store site isn't from a trusted certificate issuer (can't even get to the shopping cart without a warning). The warning goes on to state it may be a fictitious site etc. etc.

Bad for business I'd say. Just wanted to give you a heads up so you guys can work on getting a certificate for the store that doesn't give this waning to first time buyers, my guess is it scares a lot of people away.

Jim


Edit: I haven't forced a bypass to make the purchase yet in case you want me to test any changes you might make. Let me know if/when you want me to test it.

I have a brand new system running Win 7 Pro (64 bit)

Browser is explorer

I'm pretty sure all windows software is up to date as I ran an update this morning and installed 116 updates. I only install critical stuff automatically, so no recommended updates are installed at this point as I've not had time to read through them and see if there are any I want.

Let me know if you need my help with anything else, I'll hold off buying the game so I can test any fixes for you.

Jim

RE: Security certificate warning

Posted: Mon Dec 07, 2015 4:46 pm
by Jim D Burns
Looks like it might be fixed. I've been installing stuff all day (drivers, games, programs, etc.) and I just went in and tested it and I can get to the cart now without a warning. So it looks like something I've installed since earlier this morning fixed the problem somehow. That or the message doesn't re-appear after it has been seen once.

Jim

Edit: Since I could not repeat the problem anymore, I went ahead and switched to Firefox and bought the game.

RE: Security certificate warning

Posted: Tue Dec 08, 2015 6:15 am
by IainMcNeil
Hi Jim,

we checked it here and could not find anything wrong. Thanks for letting us know though. Maybe it was a temporary glitch or maybe something on your end but do let us know if it happens again so we can check just in case there really is an issue.

Cheers

Iain