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Not receiving email notifications

Posted: Thu Dec 24, 2015 11:26 pm
by btd64
Has anyone ever had an issue receiving email notifications from the forum? This started yesterday morning. What I have done so far is;
1. Checked my spam settings, which are fine and no matrix emails are in that folder.
2. Checked my profile settings, which are fine.
3. I posted a test in a test thread i'm in and there posts do not respond either.

Is it possible I was Red Buttoned by someone? I do have a Suspect. We can pounce on him later if it was him.[:D][:D][:D]. No, I will simply have someone deal with the pain in the A##.

If anyone has any ideas, please post and I will check back. Thanks gents. And Happy Holidays to you all....GP

RE: Not receiving email notifications

Posted: Thu Dec 24, 2015 11:32 pm
by BillBrown
Not sure.

RE: Not receiving email notifications

Posted: Fri Dec 25, 2015 4:21 am
by Alfred
You should raise this in the Matrix General Discussion thread.  That is where the matrix employees, in particular Iain McNeil hang out.  Over there they have had two threads in the last months where the opposite situation applied.  Maybe in fixing that they introduced your problem.
 
Look at these two threads, especially the second one where post#2 has my My Subscription settings to get notifications:
 
http://www.matrixgames.com/forums/tm.asp?m=3967032
 
http://www.matrixgames.com/forums/tm.asp?m=3989930
 
Alfred

RE: Not receiving email notifications

Posted: Fri Dec 25, 2015 10:20 am
by btd64
Thank you Alfred. I was hoping to keep it in house. If you know what I mean....GP

RE: Not receiving email notifications

Posted: Fri Dec 25, 2015 2:34 pm
by BBfanboy
Uh-oh ... did you slap a wounded soldier in another Matrix Forum? [:'(][8|]


RE: Not receiving email notifications

Posted: Fri Dec 25, 2015 4:57 pm
by btd64
ORIGINAL: BBfanboy

Uh-oh ... did you slap a wounded soldier in another Matrix Forum? [:'(][8|]


Well no. On one of the other forums I help out on, there is one poster who does nothing but bad mouth the developers and beta testers. So I asked him to behave and if he has any issues we are here to help. Well he got belligerent. The forum responded....GP

RE: Not receiving email notifications

Posted: Sat Dec 26, 2015 8:47 pm
by wdolson
When I discovered the problem I wrote several people within Matrix and Slitherin, but I think they had already shut down for the holiday. I just entered a trouble ticket with tech support too. From the error message it looks like a process on their Windows server crashed and the server probably needs to be rebooted.

I find this one rather annoying, I use the subscription feature quite a bit.

Bill

RE: Not receiving email notifications

Posted: Sun Dec 27, 2015 12:11 am
by btd64
Thanks Bill. So more than likely it's Matrix's server?
....GP

RE: Not receiving email notifications

Posted: Sun Dec 27, 2015 1:38 am
by wdolson
ORIGINAL: General Patton

Thanks Bill. So more than likely it's Matrix's server?
....GP

I'm pretty sure it is.

RE: Not receiving email notifications

Posted: Sun Dec 27, 2015 11:35 am
by Denniss
Servers are probably back to work, at least partially. I get notified for new threads but not for updated threads (yet).

RE: Not receiving email notifications

Posted: Sun Dec 27, 2015 11:45 am
by btd64
Bill, As of 12:43AM eastern I started receiving emails again.

Denniss, My notifications were for existing threads....GP

RE: Not receiving email notifications

Posted: Sun Dec 27, 2015 2:40 pm
by Denniss
Servers seem to work now, all notifications arrive.

RE: Not receiving email notifications

Posted: Sun Dec 27, 2015 5:46 pm
by wdolson
I got a message back from tech support that they were looking into it followed by messages trickling in about 20 minutes later.

Bill

RE: Not receiving email notifications

Posted: Mon Dec 28, 2015 6:35 pm
by geofflambert
I'm having a bug problem with the member profile page. Since I first started clicking the Newest 50and Newest 100 searches never worked and I never complained about it. Am I doing something wrong?

Just wanted to find out who that clown is. [:@] Not you GP, the clown in the other forum. [;)]

Image

RE: Not receiving email notifications

Posted: Tue Dec 29, 2015 11:00 am
by btd64
The last post thing hasn't worked as long as I can remember. I give you a hint for the pain in the a##.
Screen name starts with aaatoys

Oops, to much.[:D][:D]