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Civil War II/Matrix helpdesk
Posted: Thu Mar 17, 2016 5:10 pm
by bloodhound1965
Having trouble reinstalling Civil War II from the CD. Filled out a helpdesk ticket on Sunday and still have not received a response. Needless to say I am very disappointed in there customer support. Is there any other way to contact the Matrix staff to express my concern. Paying this kind of money for a game one expects better support than I am getting.
RE: Civil War II/Matrix helpdesk
Posted: Thu Mar 17, 2016 5:19 pm
by zakblood
sorry about that, please send another ticket or add to the ticket, as i filled one in today and got a reply straight away, login to your account and check your ticket status and you also should have recieved an email saying it was or is being dealt with?
any and dates?
http://www.matrixgames.com/support/
tm.asp?m=3648145
for a steam key ^^
do you use steam? as then CD isn't needed and it auto patches
RE: Civil War II/Matrix helpdesk
Posted: Thu Mar 17, 2016 9:13 pm
by VPaulus
We have responded to your ticket on the 14th and on the 15th. Please check your ticket #26599.
Check this forum thread on how to check your helpdesk tickets:
tm.asp?m=3901652
RE: Civil War II/Matrix helpdesk
Posted: Sat Mar 19, 2016 8:54 pm
by bloodhound1965
my apologies, I have never had to use the helpdesk ticket before a look a little while for me to figure it out. Thanks