Matrix Games Forums

I bought the game through Steam. After Install I went to play the game and when I hit the play button on the launch screen the computer screen goes black and then the game crashes leaving a crash dump file behind.

Here is the text of the crash dump.


What can I do?

lets take a look,

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

please make sure you are running the latest game version and have up to date drivers installed on your pc,

If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as the updates are comprehensive. (not needed with steam)

I bought the game through Steam so updated version should be ok.
I use windows firewall and windows defender, both allow Steam and neither raised any alarms or issues.
The display issue looks a lot more like a display card problem
I use a Surface Pro 2 and Windows 10 (Napoleon Victory and Glory apparently was not created for using Win 8.1 or Win 10 so it shows as Win 8)
I got so frustrated trying to launch the app, I applied for and received a refund for my Steam purchase
I used an admin account, that isn't the problem.
I posted the crash dump, not sure why you need anything else (unless you are so lame you don't crash dump the stuff that tells you what happened).

If I get a decent answer here I will buy again from Steam and try to fix it. If I don't you had a customer and basically did not deliver.

Also my computer has Directx version 12.

Here is the DxDiag file

here we go with the results and feedback,

System DPI Setting: 144 DPI (150 percent) (default is 96 dpi) so because of none default screen size of tablet

The display issue looks a lot more like a display card problem

64-Bit OS: 3 GHz CPU or higher. 4 GB RAM spec page

Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz (4 CPUs), ~2.3GHz

Hybrid Graphics GPU: Integrated with CPU

(which means, the tablet isn't or was never meant to play all games, while it may play some but slow, it has a low powered processor with a combined graphic processor bolted on, once used not only is it doing more than it should do, which is fine in lets say windows and word with CPU load, but add in a game and it works overtime trying to do both, so games it won't matter with and just run slow, while others it will be jerky, while some won't run at all, your main system on the tablet has 8gb of ram, which -4gb which is shared with the GPU, means not only is it having to deal with less ram, but needs to do more clock cycles to run the GPU)

Display Memory: 4168 MB
Dedicated Memory: 112 MB (which is shared system memory) again too low
Shared Memory: 4056 MB

Also my computer has Directx version 12.

all well and good, but only any use to games that work or were written for Directx 12, older game or ones that need other versions will need to have there pre requisites also installed, and can't be skipped or the game either won't run or will or could cause errors, so regardless of what version of anything you think you have or don't have, always let steam install anything, even if 5 mins before hand you already installed it, yes the same file, as steam doesn't install 20 copies of the same file over and over again, just links the game to the needed or pre requisites that the game users or needs...

all error's in logs are none game related, either hardware or software / drivers etc

PnPGenericDriverFound (missing driver) or none compatible one etc

P2: HID\VID_046D&PID_C52B&REV_1201&MI_01&Col02 (missing driver) or none compatible one etc

P5: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24)

things to try, run in safe mode and see if game works any better, as this will give you a clean profile and free up more resources, or manually make a cleaner boot or gaming profile, which as little loaded as possible on start, alter in bios if possible for the Internal Intel(R) HD Graphics chip to use only 2gb not 4gb, which will free up some more needed ram for the system,

http://windows.microsoft.com/en-gb/wind ... =windows-7

works almost the same in win 10

and finally alter the DPI to it's default, which will make the game display correctly.

http://www.tenforums.com/tutorials/5990 ... -10-a.html

then see if it helps, good luck and better look next time, or if you decide it's not for you or your hardware doesn't quite work with some games, take the knowledge and information given to help you with other games.