Matrix Games Forums

I ordered TotH some time ago, and i dont know where to go in order to track my purchase, Someone know where to go....moderators i'm mostly looking at you guy(s)

Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with more and upto date info

no joy

it may take longer at the weekends but you will get a reply, sorry about this, did you get a download so at least can play the game while you wait?

ORIGINAL: kayeldee

I ordered TotH some time ago, and i dont know where to go in order to track my purchase, Someone know where to go....moderators i'm mostly looking at you guy(s)

I have your game. Since I already had a copy I gave yours to my puppy to chew on.[8D]

understand your frustration Kayeldee , but from my experience an e-mail to support resulted in the game being
reshipped . There was no argument from matrix , just we will post again [:)].
The postal system may be the problem , but I believe Matrix has the customer`s interest first .
Quick rundown on my experience, ordered the game , 6 weeks later (Australia) , no game arrived .
An e-mail to matrix ,game reshipped .
A few more weeks later it arrived [:)]
No problems with Matrix , just the link between them posting it and it arriving seems to be a bit cloudy[:)]

[8D] vs [:)]

ORIGINAL: zakblood

it may take longer at the weekends but you will get a reply, sorry about this, did you get a download so at least can play the game while you wait?

i tried to download it, but i got a "FAILED NETWORK" message and lost the download and if theres a link for restarting, I couldnt see it, but honestly, my connection is so lame that it will take a tremendously long time...but anyway, I'd give downloading it another shot if someone would let me know how.

ORIGINAL: parusski

I have your game. Since I already had a copy I gave yours to my puppy to chew on.[8D]

what a pal...

Just contact support[at]slitherine.co.uk with your order details (order reference number or/and email address used when placed the order) and they will provide you with new download links.

Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with new download links.

depending on which site you got it from

ORIGINAL: zakblood

Just contact support[at]slitherine.co.uk with your order details (order reference number or/and email address used when placed the order) and they will provide you with new download links.

Or...post a question in all caps with a ridiculous tone.

ORIGINAL: AndrewKurtzOr...post a question in all caps with a ridiculous tone.

Are you referring to my subject line?? got your attention didn't it?? mission acomplshed

And FYI Andrew, we're talking about a $50.00 investment here...that's half of my disability stipend for the month, so you'll pardon me for my "ridiculous tone' I hope

let my friend kayeldee quiet !

ORIGINAL: rico21

let my friend kayeldee quiet !

what??

I'm on your side[:)]

i think i understand

good news...i got my downloaded complete and installed and I'm ready to go

bad news: i get the doesn't support my res setting which is weird, because my res is on the list any way it becoming a real pain