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DHL Express only???? Really?

Posted: Thu Jun 16, 2016 11:45 am
by Majick
Hi,

I just ordered Scourge of War Quatre Bras digital with disk version. Why is DHL Express the only delivery option? The delivery costs more than the game, and this for an item which is currently listed as 'out of stock' so presumably won't be sent by return.

As a long standing customer it leaves a pretty bad taste in the mouth to be ripped off by your postage options to be honest.....

Regards

Jon

RE: DHL Express only???? Really?

Posted: Sun Jun 19, 2016 10:01 am
by jardail
ouch

RE: DHL Express only???? Really?

Posted: Sun Jun 19, 2016 7:00 pm
by Majick
OK perhaps I came across a bit harsh....but it's tough love!

RE: DHL Express only???? Really?

Posted: Mon Aug 22, 2016 12:31 pm
by Majick
Matrix,

It's August now. After charging me the cost of the Quatre Bras expansion for an expedited delivery I didn't want, you have failed to deliver for over 8 weeks.

What's going on?

Regards

Jon

RE: DHL Express only???? Really?

Posted: Mon Aug 22, 2016 12:36 pm
by Ostwindflak
Majick, did you put a support ticket in? You will probably get a response much quicker and I believe they will require it in order to make it right by you.

RE: DHL Express only???? Really?

Posted: Fri Oct 14, 2016 5:06 am
by Majick
I ordered Ligny last night. Very pleased to see you have a cheaper delivery option now, thanks Matrix.

RE: DHL Express only???? Really?

Posted: Fri Oct 14, 2016 5:13 am
by zakblood
games working fine atm on site version, but a fix will be made asap for the steam version, glad you are sorted Majick