Matrix Games Forums

Hello all

There are reports that the beta test discount codes are not working (with the result you are being charged the full amount)

We are investigating this and will look to address it asap
In the meantime I recommend delaying ordering until we have fixed.

I am sorry for the delay and thank you for your patience

EDIT - as of 17.15 UK time the beta coupon problem should now be fixed

regards
Ben Wilkins

Any word on when this problem is expected to be solved?

The coupons should be fixed now

Kind regards
Ben Wilkins

Coupon works now. But I can't seem to get the PayPal payment option to show up.
It forces me to add a creditcard.

Can confirm - code works and even paypal window opened properly - downloading the game now

Thanks for the headsup.
I'll try with another browser.
Already tried Edge and IE11.

Edit:

No luck sofar with Chrome either.
Am I missing something?

I've just found out the issue.
When the amount is 0 euro's the PayPal button just won't show up.
Even when adding shipping costs.
It will only show when i'm not using a 100% discount voucher.
Perhaps you can make me a 99% one. [:D]

ORIGINAL: n0kn0k

I've just found out the issue.
When the amount is 0 euro's the PayPal button just won't show up.
Even when adding shipping costs.
It will only show when i'm not using a 100% discount voucher.
Perhaps you can make me a 99% one. [:D]

Yes. That's a know issue that unfortunately it's not yet fixed.

I get this error with perfectly valid credit cards:
FAULT
Error occured during charging your credit card, please contact technical support at storesupport@matrixgames.com for help.

Message returned by the payment gateway:

The order failed because shopper payment details were incorrect or insufficient.
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