Matrix Games Forums

I keep getting this error when I try to launch the game from the menu :

SDL FAILED(2): Failed to use audio system.

Hello Boonierat,

I'm sorry you are having problems with your game. It might be that if a sound device is not attached to your computer, then the sound card will not show as installed, so please do try connecting headphones or speakers if these are not already connected, then run the game and see if the issue persists. If it does, can you email support[a]slitherine.co.uk with a DxDiag and we'll try to help further.

How to get a DxDiag report file:
1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message

Thanks for the reply, email sent.

5 days now since I reported this problem and very little feedback from Slitherine support, can anyone else think of a reason why the game can't use my audio system? never had this problem with any game before.

sorry about this, can you pm me the report as well thanks

Did you get my pm Zak? not sure I can send any yet since I'm not 7 days old.

yes and replied