Matrix Games Forums

Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item. I right clicked > properties > windows 7 compatibility(im on win10), checked run as admin and still no go. system, me, and admin group/user names section all have full control.

???

Thanks,
Gib

Check if your anti-virus isn't interfering with the download and the game installation.

Thanks, that did it.

I am having the same trouble and getting the same message. Turning my firewall off isnt helping.

it's the anti virus that needs it sometimes depending on which one it is, not the firewall, that needs to be left on, running the game as admin from a admin account helps.

any error messages?

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

please make sure you are running the latest game version and have up to date drivers installed on your pc,

I finally got it installed... my anti-virus was not totally disabled. Got that taken care of and it installed fine, though I still need to leave my AV disabled to play which I am not a big fan of.

adding the file or game folder to the AV safe list means you can play with it on