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Game doesn't start
Posted: Fri Feb 03, 2017 3:11 pm
by Warguppy69
When I press play the game doesn't start at all. I installed it normally and in safe mode but the same problem exists. I have Win8.1 and I installed it in a directory other than the default (not sure if that will make a difference). even clicking on "Check for Updates" doesn't work.
RE: Game doesn't start
Posted: Fri Feb 03, 2017 3:27 pm
by zakblood
welcome to the board and forum, as your new you may not know the forum so here's a guide
and no i'm not saying or asking you need to read all or any of them tbh, just some or most error are or have already been answered.
RE: Game doesn't start
Posted: Fri Feb 03, 2017 3:29 pm
by zakblood
so lets start on the easy bits
Could you please attach a DxDiag report file to your message / reply?
Please attach a DxDiag report fie.
How to get a DxDiag report file:
1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message
RE: Game doesn't start
Posted: Fri Feb 03, 2017 3:30 pm
by zakblood
as you haven't been here for so long, just copy paste it into the post, as you may not have permissions as yet to get full access to do what it's asking etc.
but from the logs others get an idea of what's on your system, and any errors it has is logged
add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.
That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.
run the game from a admin account and use full admin permissions.
please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.
please make sure you are running the latest game version and have up to date drivers installed on your pc,
If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as the updates are comprehensive. (not needed with steam)
RE: Game doesn't start
Posted: Fri Feb 03, 2017 3:32 pm
by zakblood
all game updates can be downloaded from your members section above, but you will need to login to get them
RE: Game doesn't start
Posted: Fri Feb 03, 2017 3:42 pm
by Warguppy69
Okay thanks. I didn't think to look back in the forum farther than the default setting. But the system won't let me post the text file until I have been here for 7 days.
RE: Game doesn't start
Posted: Fri Feb 03, 2017 3:50 pm
by zakblood
just paste it into a new reply, or pm me with it and i'll add it for you if you like, or you can try staff support? if you wish
http://www.matrixgames.com/support/
it's your call
RE: Game doesn't start
Posted: Fri Feb 03, 2017 6:14 pm
by Warguppy69
Okay thanks. I'll try PMing it to you. (Sorry for the delay; I had to switch computers because now I can't post anything on the forums with my normal computer; I get an odd message when I try).