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My name got changed

Posted: Fri Sep 29, 2017 9:22 pm
by Rosseau
My Forum name is Rosseau - has been for 10 years or whatever. While livinghopechurch is a nice place, it is not appropriate as a name.

My Matrix Forum log-in information appears to have survived the "unified" system. But there appears no way a user can change his user name in the member account page - only his email and password?

So I can get on the Forums or Member account fine with current passwords, but need to change user name in my Forum box from livinghopechurch to something else.

Thanks

RE: My name got changed

Posted: Fri Nov 17, 2017 8:11 pm
by OJsDad
When I try to log into the Matrix home page, I get prompted to change my user name. I don't want a different username. I can get into the forums fine. Please fix whatever you have to so I don't have to change my user name!

RE: My name got changed

Posted: Sat Nov 18, 2017 10:01 am
by VPaulus
What you have to do is to open a helpdesk ticket or contact us at slitherine[at]co.uk, and we will check if it's possible to return to the old username.