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Name change

Posted: Fri Nov 10, 2017 8:58 pm
by Icier
Because Slitherine & Matrix were unable to mesh there members details properly I was forced to change my user name from ice to
icier, when I did an upgrade of the game. Well, who ever was the genesis that created that update has missed a couple of things.
1) cannot log on to PBEM as ice no longer has account.....BUT when I try to re register it wont let me as the game is not registered
in icier's name.
2)I cannot in any form using all my log on names, log onto my Slitherine account..so this marvelous coding is useless!
3)Just checked with another matrix game I play PBEM with & have the same problem.

so any help you can provide would be appreciated.

RE: Name change

Posted: Sat Nov 11, 2017 1:18 pm
by Hubert Cater
Hi Ice,

Sorry to hear about the trouble and I've asked Matrix to take a look at this as well for you.

Hubert

RE: Name change

Posted: Sat Nov 11, 2017 5:27 pm
by Icier
Thanks Hubert for your help...they are onto it.

RE: Name change

Posted: Thu Nov 16, 2017 4:54 pm
by Icier
Just to let you know, still waiting to get fixed...unable to play any PBEM games.

RE: Name change

Posted: Thu Nov 16, 2017 7:14 pm
by Hubert Cater
I've sent them a quick message as well and sorry to hear about the continued trouble.