Matrix Games Forums

I have been trying all weekend to get this game installed and yes I install as admin and check the folders but the result is the same green screen and the game is not responding, I never had this problem with the earlier versions of this game, I guess I just threw away $40 thank you Matrix! (I now use windows 10)

I have Windows 10, seems to run fine for me.

ORIGINAL: Itlnprd1

I have been trying all weekend to get this game installed and yes I install as admin and check the folders but the result is the same green screen and the game is not responding, I never had this problem with the earlier versions of this game, I guess I just threw away $40 thank you Matrix! (I now use windows 10)

Altough this should not happen, make sure your antivirus software did not prevent the installer from running.

if you can attach a report to this thread post, someone from support and or the developers can at least see your system and find a common ground why some can or can't get it running, thanks and sorry for your issues

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

simple questions are,

is it a new build of windows or an upgrade from an older system?

do you have a admin account?, eg do you have to enter a password to login to windows etc, if you do and you can normally install and delete programs, then the answer is yes.

have you posted a tech support post in here before?

what language is your version of windows in?

etc etc so nothing too deep

Please also check this thread.
tm.asp?m=4382074