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Error loading Custom Mod campaigns

Posted: Tue Nov 28, 2017 6:17 am
by OmegaMan1
Hello, when I attempt to load one of the new user-created mod campaigns, I get the following pop-up error message:

This error occurs when I try to load a mod campaign both in single-player and PBEM mode. The original campaigns load without any problems. Any idea why this is happening?


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RE: Error loading Custom Mod campaigns

Posted: Wed Nov 29, 2017 1:40 pm
by Hubert Cater
This might be related to your Windows username and if it has any special unicode characters in it the game unfortunately has some issues with this and is unable to properly load customized campaigns. Currently the only workaround is to create a new user profile on Windows without any special unicode characters and then reinstall to that profile.

Then move over your MODs and/or the Community Pack to the user folder under this profile as well and then it should be able to load just fine after that.

The path to your Windows USER folder for the game is typically the following:

C:\Users\<username>\Documents\My Games\Strategic Command WWII - War In Europe

RE: Error loading Custom Mod campaigns

Posted: Thu Nov 30, 2017 5:41 am
by OmegaMan1
Hi Hubert, thanks for the info. Unfortunately, my username does not contain any special characters (it's simply "Dave"). I tried to do a fresh install and update under my wife's user name ("Cathy") and got the same error. Perhaps I am misunderstanding what "special" Unicode characters are?

RE: Error loading Custom Mod campaigns

Posted: Thu Nov 30, 2017 10:47 am
by Hubert Cater
No misunderstanding, I just guessed wrong as to what the error was. If you navigate to your USER folder, can you find the Fall Weiss II 9.1 campaign in your 'Campaigns' folder?

Hubert

RE: Error loading Custom Mod campaigns

Posted: Sun Dec 03, 2017 3:04 am
by OmegaMan1
Hi Hubert, yes I see it in my user folder. Here is a capture of what is in the folder:



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RE: Error loading Custom Mod campaigns

Posted: Sun Dec 03, 2017 2:35 pm
by sPzAbt653
Please double check your file path, compare it to post #15 here:
tm.asp?m=4300169

RE: Error loading Custom Mod campaigns

Posted: Mon Dec 04, 2017 6:43 am
by OmegaMan1
Hi sPzAbt653, I believe my file path is correct. Here is a screen capture:



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RE: Error loading Custom Mod campaigns

Posted: Tue Dec 05, 2017 11:39 am
by Hubert Cater
Hi OmegaMan1,

It looks like you simply need to re-download and re-install the Community Pack with the latest version (it has been updated from the error you've posted above) from here and that should resolve the issue for you:

https://www.matrixgames.com/shoppingcar ... nglist.asp?

Hubert

RE: Error loading Custom Mod campaigns

Posted: Wed Dec 06, 2017 7:06 am
by OmegaMan1
Hi Hubert, thanks for the link. Unfortunately it doesn't lead me to any download, just an empty shopping cart. [&:]

RE: Error loading Custom Mod campaigns

Posted: Wed Dec 06, 2017 10:49 am
by Hubert Cater
Oops, I thought I could have saved you an extra click there, try this one instead and select the 'Get Now' button on the left hand side:

http://www.matrixgames.com/products/714 ... unity.Pack

RE: Error loading Custom Mod campaigns

Posted: Thu Dec 07, 2017 7:34 am
by OmegaMan1
Hi Hubert, that link worked, and the update fixed the problem! Thank you so much for your help and patience. Thank you for a truly awesome game! Best wishes, Dave. [&o]

RE: Error loading Custom Mod campaigns

Posted: Thu Dec 07, 2017 11:13 am
by Hubert Cater
Glad to hear it and my pleasure [:)]