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Unable to download the new 2.0 version.

Posted: Fri Jan 26, 2018 9:06 am
by Mattv1
Hello.

For the last few days i am unable to download the latest version.

Either i get a slow download speed of 50 KB at max which will take 5 hours to download a 550 MB file.

Or if i try to re-download the file then sometimes i get an IP blocked Error.

So i ask the devs or to whom it may concern to please fix this download issue.

I waited for so long for the release of 2.0 and now i am unable to download it.[&:]

RE: Unable to download the new 2.0 version.

Posted: Fri Jan 26, 2018 10:17 am
by Oberst_Klink
ORIGINAL: Mattv1

Hello.

For the last few days i am unable to download the latest version.

Either i get a slow download speed of 50 KB at max which will take 5 hours to download a 550 MB file.

Or if i try to re-download the file then sometimes i get an IP blocked Error.

So i ask the devs or to whom it may concern to please fix this download issue.

I waited for so long for the release of 2.0 and now i am unable to download it.[&:]
Gaspadin Tsveyrozin,

It's that poxy AV software that causes the issues. What's your AV software? There have been lots of issues being reported about a certain program.

Klink, Oberst

RE: Unable to download the new 2.0 version.

Posted: Fri Jan 26, 2018 10:48 am
by Crossroads
Alternatively, please contact Matrix Support, as they can if needed provide an alternative download link.

RE: Unable to download the new 2.0 version.

Posted: Fri Jan 26, 2018 11:33 am
by bazjak
I had the same problem
My monthly allowance is only 40gb and i wasted 1.5gb of that trying to download it. 3 times i tried and it was very slow and and kept cutting out and i lost the lot
I eventually downloaded IDM and used that and it downloaded but keep stopping but with a download manager i could pick up where i left off
As regard AV software i have Norton and i have not had any problem like this before
I get the same problem trying to download TOAW4
As this has started recently i fear that it is something at the Matrix end

RE: Unable to download the new 2.0 version.

Posted: Fri Jan 26, 2018 11:59 am
by TomWalton
And where do I find the link to update to version 2.0? All I can see is version 1.02!

RE: Unable to download the new 2.0 version.

Posted: Fri Jan 26, 2018 12:02 pm
by zakblood
in your support login / members area

tm.asp?m=4290024

RE: Unable to download the new 2.0 version.

Posted: Fri Jan 26, 2018 1:06 pm
by TomWalton
Thanks, Zakblood! I was looking under "Updates", when in fact it's under "Core". Duh!

RE: Unable to download the new 2.0 version.

Posted: Sun Jan 28, 2018 8:08 am
by bazjak
Have turned off firewall and auto protect on my Norton and still cant get more than 48kbs whilst trying to re-download TOAW4
And the download manager is not even allowing continuation after a stop like it did when i downloaded Mid East 48-85
I have a feeling it has something to do at your end

RE: Unable to download the new 2.0 version.

Posted: Sun Jan 28, 2018 8:47 am
by Crossroads
ORIGINAL: bazjak

Have turned off firewall and auto protect on my Norton and still cant get more than 48kbs whilst trying to re-download TOAW4
And the download manager is not even allowing continuation after a stop like it did when i downloaded Mid East 48-85
I have a feeling it has something to do at your end

Please open a ticket with Matrix Support and describe the issue to them. They can provide you with an alternate download I believe.

RE: Unable to download the new 2.0 version.

Posted: Sun Jan 28, 2018 9:57 am
by VPaulus
ORIGINAL: Crossroads
Please open a ticket with Matrix Support and describe the issue to them. They can provide you with an alternate download I believe.

Exactly.

RE: Unable to download the new 2.0 version.

Posted: Sun Jan 28, 2018 2:20 pm
by bazjak
I except what your say about an alternate download site but after having no problems with my other 68 yes i did say 68 games that i have bought and downloaded from here why all of a sudden is this happening
It has to be something at Matrix's end