Matrix Games Forums

Hey all, first time poster here.
I've had Command for about a year now, on Steam, and it's brilliant.
However I am currently unable to launch the programme, as of yesterday. The launcher window comes up and clicking on the icon to start Command results in the loading splash screenappearing, and then freezing and crashing after a message saying 'not responding'.
I have followed the advice in the threads above and have verified the installation via steam, have reinstalled DirectX, have run steam in Administrator mode, have uninstalled then reinstalled Command and have checked to see if the prerequisites are present.
They aren't in the 'PreRequisites' folder but they are inside other subfolders in the '_CommonRedist' folder. I have run the executables and still no change, the splash screen still ends up not responding and crashes.

When verifying the installation on steam after reinstalling, it says '1 file failed to validate and will be reacquired' but nothing happens and Command will still not run.

Is there anything else I should try?
Any suggestions, or is there anyone who this has happened to before and if so how was it fixed?

Thanks, and hello; pleased to meet you all.

Crab

Good evening,
I'm french and me too command doesn't want to start but the issue/problem is different:
I bought CMANO via STEAM as well as all the DLC etc ... it always worked and today I bought The silent service.
I started the game and it worked (but I did not start a scenario) then I left to surf the internet.
I wanted to relaunch The Silent Service but when on the small home screen I click on "play game" a window asks me if I want to allow the program "command" to make changes to my pc, I click yes and then i have the message below ...
"it appears you are running command in steam mode, but the steam client does not appear to be running. please ensure the steam client is running before starting command. the game will now exist"
Who has a solution because I meet the same pb with other CMANO DLC, it's impossible to play? I do not understand because I am not disconnected from STEAM. What is steam mode and steam client?
thanks in advance

RouquinMalin,

I am having the same issues after steam auto-updated today.

If your Steam library folder is in "C:\Program Files (x86)\Steam\...", try uninstalling the game and reinstall it in a different Steam library folder, like for example "C:\New Steam\....".

For adding a new Steam library folder, please follow the steps below:
1. Open Steam Client
2. Click on "Steam" on the top left and click "Settings" on the drop down menu
3. Click on the "Downloads"
4. Click on "STEAM LIBRARY FOLDERS" button
5. Click on "ADD LIBRARY FOLDER"
6. Click on the Drive letter you wish to add a New Steam Library Folder
7. Click on "NEW FOLDER"
8. Choose a folder named (for example "New Steam") and Click on "OK" button
9. Click on "SELECT"
10. Click on "CLOSE"

Please check also this YouTube video:
https://www.youtube.com/watch?v=BqiVicULiNA

If your problem is the "Steam client does not appear to be running" one, Baloogan in the Steam-specific thread on this suggested running Steam as an administrator. That has worked for at least one person.

ORIGINAL: Eggstor

If your problem is the "Steam client does not appear to be running" one, Baloogan in the Steam-specific thread on this suggested running Steam as an administrator. That has worked for at least one person.

Hi,
I tried (run steam.exe as administrator) but it does not work: always the same problem...
uninstall everything (even my other games on steam like armaIII) then reinstall?
I am disappointed...

Hi,

We are preparing a fix, it should be released soon. Please bear with us. Thanks!

Have a look: http://steamcommunity.com/app/321410/di ... 000036995/

We are preparing a fix, it should be released soon. Please bear with us. Thanks!

May the Force be with you !

Everyone who is still having this problem:

1) Download this file: https://drive.google.com/file/d/1tfeD_x ... sp=sharing

2) Drop it on the folder where CMANO is installed (same folder where Command.exe is located).

3) Run Command.

Please let us know if this works for you. Thanks!

I have good news to announce: it works! a small file and I found my favorite game! Thanks !!!

I have tried the above suggestions but none of these solutions have worked, as this is not the issue I am having nor is it why I started this thread.

Does anyone have a suggestion or a fix for my issue?

Command is failing to start, hangs at the loading screen and then crashes.
Running in Steam as an administrator does not work, running the game as administrator does not work, trying the public beta or compatibility mode does not work and dropping the file above on the install folder does not work.

Can anyone help with this?

ORIGINAL: Crab

I have tried the above suggestions but none of these solutions have worked, as this is not the issue I am having nor is it why I started this thread.

Does anyone have a suggestion or a fix for my issue?

Command is failing to start, hangs at the loading screen and then crashes.
Running in Steam as an administrator does not work, running the game as administrator does not work, trying the public beta or compatibility mode does not work and dropping the file above on the install folder does not work.

Can anyone help with this?

Hi,

Can you check if there is any crash event generated on the Event Viewer?

I had the same issue but that little file solved this problem, Thank You [&o]

Buying CoW on steam was my worst decision, Shifting sands and Silent service I'll buy from your store like previous titles. It's sad I cannot download CoW from site [:(] Steam is good only as optional platform.

There is, it describes this as 'Event 1002, Application Hang'.

The following text appears in the box below:

"The program Command.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1e04
Start Time: 01d3b3eb76e34e9f
Termination Time: 4
Application Path: E:\SteamLibrary\steamapps\common\Command Modern Air Naval Operations\Command.exe
Report Id: d8b05dc0-e41b-469b-888e-fbfc2ff84416
Faulting package full name:
Faulting package-relative application ID: "

Thanks for your response, hope this helps.

ORIGINAL: Crab

There is, it describes this as 'Event 1002, Application Hang'.

The following text appears in the box below:

"The program Command.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1e04
Start Time: 01d3b3eb76e34e9f
Termination Time: 4
Application Path: E:\SteamLibrary\steamapps\common\Command Modern Air Naval Operations\Command.exe
Report Id: d8b05dc0-e41b-469b-888e-fbfc2ff84416
Faulting package full name:
Faulting package-relative application ID: "

Thanks for your response, hope this helps.

Right, can you try something else please: Uninstall Command from your E: drive and (assuming Steam is installed on your C: drive) re-install it on the C: drive, under Steam's own folder tree.

Steam is installed on the E: Drive, and Command is installed inside the Steam folder tree.
I can try this anyway, but Command has already been uninstalled and reinstalled twice since this problem arose and this hasn't fixed the issue.

Just to confirm, I have uninstalled Command and reinstalled to the C: drive. Unfortunately Command still fails to launch.
I'm at a loss for what to do next.

ORIGINAL: Crab

Just to confirm, I have uninstalled Command and reinstalled to the C: drive. Unfortunately Command still fails to launch.
I'm at a loss for what to do next.

Have you tried to run, both the game and the Steam client, as administrators?