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Lost the purchase details

Posted: Thu Apr 12, 2018 10:53 am
by gliz2
Silly of me but apparently I cannot find the email confirming my purchase.
Should I just contact Matrix Customer Support and will the PayPal order confirmation should be enough as a proof of purchase?

RE: Lost the purchase details

Posted: Thu Apr 12, 2018 10:57 am
by zakblood
yes, as no one else will know, if registered, it should be in your support account, so if you buy when your logged in, it will or should record it for you, but if you wasn't then it may not have been registered so then support is your only option

RE: Lost the purchase details

Posted: Thu Apr 12, 2018 11:38 am
by hingram
How long ago did you purchase?

RE: Lost the purchase details

Posted: Sat Apr 14, 2018 5:28 am
by gliz2
I got it on the launch.