Matrix Games Forums

Good day,

I am currently playing a game with a friend who sometimes has to leave for extended periods due to work. After patching up my game to 1.13 non-steam, I decided to log into the online server when I noticed that it reported that the game was finished even though my opponent has not logged on in over 30 days. Before the patch, it was reporting as waiting for the turn but now it says complete. Assuming this issue does not have anything to do with the latest patch, is there a way to re-activate the game? What is the PBEM timeout period? When he updates his client will this solve the issue?

Details are as follows,

Challange ID: one zero seven two zero seven (Sorry, the forum wouldn't let me post numbers)

Thank you,

Raptor341

After reading other players issues here in the tech support forum I'm concerned that the game has timed out on the server. If it has, can it be reactivated? Having spent many hours on this game only to lose it by not playing for a month is unacceptable.

Raptor341

Hi Raprot341,

I've just asked for some help on the server side to look into this for you, i.e. to see if there is anything that can be done.

Hubert

Thanks for the update, I appreciate the effort. Any word on the PBEM++ timeout period for future reference?

Cheers,

Raptor341

Update: Friend just attempted to take his turn and while he was able to play the turn, it failed to upload the turn to the server. "It gave me a "draw error" and booted me. Now it will not let me back in and it is showing as a completed game."

Both clients are now v1.13, using Fall Weiss 12.0. If something can be done to reactivate the game would be ideal. If not, understanding why the game timed out or failed would be good to know for future games of PBEM++.

Hi Raptor341,

Unfortunately at the moment I don't have a full picture over how the PBEM++ handles this, but from what I have been told so far, it is that the game will be initially marked as abandoned on the server after some time if the game hasn't been played, and then after that it is marked as completed. This is automatically done on the server side.

I'm just waiting to hear back on just how long it is before it is marked as abandonded and if there is anything that a player or that I could do to reverse that status before it then gets marked as completed.

Apologies for the delay since as I mentioned I too am waiting to hear back on this,
Hubert

Thank you for the update, standing by.

Cheers,

Raptor341

Any update on this?

Hi Raptor341,

I'm unfortunately still waiting to hear back from the PBEM++ development team on this, apologies for the continued delay.

Hubert