Welcome to support
Posted: Thu Nov 15, 2018 4:32 pm
How to get a DirectX Diagnostic file:
1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.
once the report has been made, just attach it to your post as txt.file, which is then permitted to attach to the forum, please don't just copy paste it, or you may / will get error.
if you have any issues or error's, please help us and yourself with as much detail as possible,...
What's the last message on screen when it happens?
Is there anything in the error.log & log file file in the game folder? which is inside the game installation folder called logs, which as it's a txt file, just attach with a DxDiag report if you have an error.
please also make sure that all your hardware driver wise is up to date and no error messages in your Anti Virus program.
1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.
once the report has been made, just attach it to your post as txt.file, which is then permitted to attach to the forum, please don't just copy paste it, or you may / will get error.
if you have any issues or error's, please help us and yourself with as much detail as possible,...
What's the last message on screen when it happens?
Is there anything in the error.log & log file file in the game folder? which is inside the game installation folder called logs, which as it's a txt file, just attach with a DxDiag report if you have an error.
please also make sure that all your hardware driver wise is up to date and no error messages in your Anti Virus program.