Matrix Games Forums

I just installed this game for the first time. When I try to load the game via splash screen, quick start or manually start up locknload.exe, the screen goes black. The mouse cursor changes to the Windows blue circle for a second, and then switches to a white hourglass for a few seconds, and then Windows says that the game has stopped working.

The game is fully updated through checking for updates via the splash screen.

I have Windows 8.1, Direct X 11, an Intel HD video card, and 8 gigs of ram on my laptop.

I've tried Windows XP, Windows 7, and Windows 8 compatibility settings with the exe, and have tried running it as administrator. Nothing works.

Does anyone know how to fix this?

Thanks

while your on a different O/S, the setup is basically the same

tm.asp?m=4079251

so i did a guide to show on how to correctly install and use, but if it's a hardware issue or driver one, that's something else

welcome to the forum btw,

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post as it's a Txt file which is then permitted to attach to the forum.

as your a new member, the sites spam filter will kick in, so you may not have permissions to attach, if not just send it to pm to me and i;ll host it and answer