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Steam Keys not available?
Posted: Thu Oct 17, 2019 3:10 pm
by Fintilgin
Hi,
I registered my Battlefront copies of this and WW1 successfully, and this page:
https://www.matrixgames.com/forums/tm.asp?m=4432985 says I can get Steam keys for these, but when I'm logged into My Page it shows I own them, and the Matrix serial number but it says Steam Key: Not Available.
I entered a helpdesk ticket at the beginning of the week, but have yet to hear back.
RE: Steam Keys not available?
Posted: Thu Oct 17, 2019 3:27 pm
by zakblood
removed, as there is a key to redeem for steam on my page, so removed last comments, all i can say is check your spam folder or wait and see if support replies now.
as i don't know the rules on redeemed from elsewhere key support for steam etc i'm sorry to say
RE: Steam Keys not available?
Posted: Tue Oct 29, 2019 7:57 pm
by Fintilgin
My support ticket was closed without any comment or message. [&:]
RE: Steam Keys not available?
Posted: Thu Oct 31, 2019 5:10 pm
by Hubert Cater
Sorry to hear about the trouble and I'll send support a nudge for you [:)]
RE: Steam Keys not available?
Posted: Thu Oct 31, 2019 5:13 pm
by Fintilgin
ORIGINAL: Hubert Cater
Sorry to hear about the trouble and I'll send support a nudge for you [:)]
Thank you!
RE: Steam Keys not available?
Posted: Thu Oct 31, 2019 5:15 pm
by zakblood
9 out of 10 times, the reply gets put into a spam folder and once mentioned get found, support doesn't close tickets until a fix or solution is found
RE: Steam Keys not available?
Posted: Thu Oct 31, 2019 5:53 pm
by Fintilgin
ORIGINAL: zakblood
9 out of 10 times, the reply gets put into a spam folder and once mentioned get found, support doesn't close tickets until a fix or solution is found
Mine was just.... closed.