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** FIXED ** Unable to access FTP page for game update download
Posted: Fri Oct 25, 2019 12:53 pm
by ghostrider293
Hi Guys,
For some reason I'm getting an 'unable to reach' error using Firefox, Edge and IE on
http://ftp.matrixgames.com/pub/WarPlan/ ... .00.01.zip
Any help appreciated.
Many thanks in advance.
Edit: for clarity, I have the same issue with
http://ftp.matrixgames.com/pub/CloseCom ... .00.02.zip. Generic FTP issue or me??
RE: Unable to access FTP page for game update download
Posted: Fri Oct 25, 2019 1:13 pm
by AlvaroSousa
I was able to get to it no problem. Check firewall settings, perhaps temporarily disable it to FTP in. Otherwise wait for the Matrix experts to answer your question.
On Firefox it shows as just a "save" button as usual like any other file.
RE: Unable to access FTP page for game update download
Posted: Fri Oct 25, 2019 1:14 pm
by ghostrider293
Update ... the fail occurs both using the update function in the game start loader, and also the 'file update' page from the Matrix site member downloads page.
RE: Unable to access FTP page for game update download
Posted: Fri Oct 25, 2019 2:00 pm
by ghostrider293
ORIGINAL: Alvaro Sousa
I was able to get to it no problem. Check firewall settings, perhaps temporarily disable it to FTP in. Otherwise wait for the Matrix experts to answer your question.
On Firefox it shows as just a "save" button as usual like any other file.
Hi Alvaro,
Many thanks. It was indeed an issue my end. All is now working correctly.
RE: Unable to access FTP page for game update download
Posted: Fri Oct 25, 2019 6:52 pm
by Manstein63
Having a similar issue unable to update from update page
message reads
Unable to execute installer/patch file
file execution failed
any ideas?
RE: Unable to access FTP page for game update download
Posted: Sat Oct 26, 2019 8:01 am
by VPaulus
ORIGINAL: Manstein63
Having a similar issue unable to update from update page
message reads
Unable to execute installer/patch file
file execution failed
any ideas?
Download the update manually from the Member's Area.
You can download games and patches/updates from the Member's Area provided they are registered to the account. Please see the forum post below which explains how to do this:
https://www.matrixgames.com/forums/tm.asp?m=4675348
RE: Unable to access FTP page for game update download
Posted: Sat Oct 26, 2019 12:16 pm
by Manstein63
Already tried that and It won't let me extract the files apparently there is a 0x80004005 error what ever that is
RE: Unable to access FTP page for game update download
Posted: Sat Oct 26, 2019 1:32 pm
by VPaulus
Try installing the update file with the Windows running in Safe Mode.
For on how to boot your Windows in Safe Mode, please check the guide presented in the link below:
https://www.lifewire.com/how-do-i-start ... de-2624480
RE: Unable to access FTP page for game update download
Posted: Sat Oct 26, 2019 1:40 pm
by Manstein63
That still won't solve being unable to extract files in normal mode but I will give it a go
RE: Unable to access FTP page for game update download
Posted: Sat Oct 26, 2019 2:12 pm
by Manstein63
Tried that and it made no difference as I still got the same unspecified error message. I can download the file no problem it just won't extract
RE: Unable to access FTP page for game update download
Posted: Sat Oct 26, 2019 7:07 pm
by VPaulus
Is the issue when unzipping or when running the extracted file?
RE: Unable to access FTP page for game update download
Posted: Sun Oct 27, 2019 7:12 am
by Manstein63
It's when I try to unzip
RE: Unable to access FTP page for game update download
Posted: Sun Oct 27, 2019 10:11 am
by VPaulus
The it sounds like a corrupt download.
Try downloading with a different Internet browser:
http://ftp.us.matrixgames.com/pub/WarPl ... .00.01.zip
RE: Unable to access FTP page for game update download
Posted: Sun Oct 27, 2019 1:17 pm
by Manstein63
Thanks V.P it worked[&o][&o][&o]
Manstein63