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An error occurred while trying to open an FTP file.
Posted: Wed Dec 11, 2019 11:43 am
by Sugar
This is what I get by trying to upgrade WaW. Both other games didn't cause any issues.
RE: An error occurred while trying to open an FTP file.
Posted: Wed Dec 11, 2019 1:12 pm
by Hubert Cater
I've heard that there have been some server issues but they should be fixed now... any chance you've tried again to update? If not I'd suggest opening a support ticket and sorry to hear about the trouble as well.
RE: An error occurred while trying to open an FTP file.
Posted: Wed Dec 11, 2019 10:51 pm
by Sugar
Sadly still the same error report.
If not I'd suggest opening a support ticket
You may call me a grumpy old man, but I really hate how Matrix handles costumer service, especially for a newly bought product. I know it's not your fault, your support for your titles has always been exemplary, but I really wonder if this would happen on Steam.
RE: An error occurred while trying to open an FTP file.
Posted: Thu Dec 12, 2019 12:38 pm
by Hubert Cater
Sorry to hear about the experience Sugar, I'm inquiring further.
RE: An error occurred while trying to open an FTP file.
Posted: Tue Apr 14, 2020 9:29 am
by tommybrue
I am experiencing the same problem. Is there a fix?
RE: An error occurred while trying to open an FTP file.
Posted: Tue Apr 14, 2020 12:48 pm
by Hubert Cater
Unfortunately I'm not sure as I don't control this part of the setup and update features for the game. Similar answer as before which is to try and open up a support ticket with Matrix as this way it becomes an issue that they are more aware of and ideally can then provide a fix for etc.
Sorry for the inconvenience,
Hubert