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No emails in Pbem
Posted: Tue Nov 24, 2020 7:02 pm
by Ktonos
I don't receive e-mails when my opponents finish their turn for a couple of days now.
Opponents do receive theirs
No e-mails in my spam folder and no block on the address.
RE: No emails in Pbem
Posted: Wed Nov 25, 2020 7:48 am
by Etzel
Same problem here, for me AND my opponent.
RE: No emails in Pbem
Posted: Wed Nov 25, 2020 9:12 am
by The Land
I am getting emails, though I think the format has changed!
RE: No emails in Pbem
Posted: Wed Nov 25, 2020 11:28 am
by Hubert Cater
Sorry to hear about the trouble here and please contact Matrix Support directly as they will be best positioned to correct any issues here.
RE: No emails in Pbem
Posted: Thu Dec 10, 2020 8:38 am
by The Land
ORIGINAL: Hubert Cater
Sorry to hear about the trouble here and please contact Matrix Support directly as they will be best positioned to correct any issues here.
How do we contact them? My PBEM emails have stopped coming through, apparently at random
RE: No emails in Pbem
Posted: Thu Dec 10, 2020 12:01 pm
by Hubert Cater
This is their contact and support page here:
https://www.matrixgames.com/contacts
RE: No emails in Pbem
Posted: Thu Dec 10, 2020 12:43 pm
by The Land
RE: No emails in Pbem
Posted: Thu Dec 10, 2020 2:05 pm
by Etzel
Just FYI:
I've contacted the support and they replied, that they will ask the web admin to take a look. Okay, that's fair. But for 14 days I haven't heard anything more. Nothing changed, no reply, nothing. For the time being I wouldn't call that "Support".
RE: No emails in Pbem
Posted: Thu Dec 10, 2020 6:43 pm
by Will952
I have also just stopped getting emails, despite getting them regularly up until 3 days ago.