Matrix Games Forums

Posted: **Thu Sep 30, 2021 2:27 pm**

Hello, since in the STEAM support forum no one responds. I raise here the problem that I have (I copy the message that I have put in STEAM)

"Hello, first of all sorry for my English. I am using the google translator.

I just bought the game on STEAM. And when I give it to play from the direct access, the Matrix games module appears to hit play. When I do the game does not start.

If I start it directly from the exe in the steamapp folder the game loads until I get a pop-up window indicating that the game will close because it has not been started from STEAM. The pop-up window is titled "Copy protection check"

My PC meets the requirements of the game.

How can I solve that?"

Posted: **Fri Oct 01, 2021 6:14 pm**

He needs to start the game from the steam library while steam its on, otherwise it won't run

Posted: **Sun Oct 03, 2021 6:29 am**

The problem is that from the STEAM library the game does not run, and if I start it from the executable exe it directly refers me to doing it from STEAM.

So it's a loop ... I'm going to have to ask for a refund because it's been a week and no one from technical support answers.

Posted: **Sun Oct 03, 2021 1:58 pm**

ORIGINAL: BYPAKO1981

The problem is that from the STEAM library the game does not run, and if I start it from the executable exe it directly refers me to doing it from STEAM.

So it's a loop ... I'm going to have to ask for a refund because it's been a week and no one from technical support answers.

The dev right now its working on another game and occasionally checks out this forum, I suggest you to send an email directly to him to vic@VRdesigns.NET

Posted: **Mon Oct 11, 2021 3:42 am**

Since this is a problem with the 'game launcher' window on your system you'll need to contact my publishers support service...

over here: support@slitherine.co.uk

I already forwarded your email to them.

best wishes,
Vic

Matrix Games Forums

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