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Serial Number problem

Posted: Mon Nov 22, 2021 6:53 am
by Cfant
Hi!

I bought and installed the game at home. No problem. Then I copied the game on an USB stick and tried to start it on my other computer on an other place. The launcher says: no valid serial found. Ok, no problem. Where can I tell the computer the serial number? I have it, no problem. How let the game know?

Thanks!

RE: Serial Number problem

Posted: Mon Nov 22, 2021 7:20 am
by Vic
Please contact support@matrixgames.com and they will help you figure out what's going wrong.

RE: Serial Number problem

Posted: Mon Nov 22, 2021 7:26 am
by Cfant
Thanks, I'll do that.

RE: Serial Number problem

Posted: Mon Nov 22, 2021 9:34 am
by Erik Rutins
You can't just copy a game over like that - you need to use the installer you downloaded to install it on the second PC.