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GENERAL ERROR (WWII EUROPE)

Posted: Thu Jan 13, 2022 4:34 pm
by sec
Hello I am playing WWII WORLD IN EUROPE turn 20, I am trying saved my turn and I can´t because " General Error-please try again error de conexión 15.
Gracias

RE: GENERAL ERROR (WWII EUROPE)

Posted: Fri Jan 14, 2022 7:54 am
by BillRunacre
Hopefully it's working again ok now?

RE: GENERAL ERROR (WWII EUROPE)

Posted: Fri Jan 14, 2022 2:13 pm
by Hubert Cater
ORIGINAL: sec

Hello I am playing WWII WORLD IN EUROPE turn 20, I am trying saved my turn and I can´t because " General Error-please try again error de conexión 15.
Gracias

From what we were able to gather, this seems to be related to your PBEM username, or the username of your opponent if they some special characters in it.

The next patch should fix this, now that it has been identified, but in the meantime, if you contact Matrix Support they should be able to help resolve this by amending the username accordingly.

Please try this link here:

https://www.matrixgames.com/contacts


RE: GENERAL ERROR (WWII EUROPE)

Posted: Tue Jan 18, 2022 2:45 pm
by sec
I can play for 2 days, and again the same error , my name dont contain any special character neither my oponent.

RE: GENERAL ERROR (WWII EUROPE)

Posted: Wed Jan 19, 2022 4:41 pm
by Hubert Cater
Very odd then and it could just be an issue with the PBEM++ server and connections to it. The next update will and should expand on the error messages so we'll have a better idea as to what the specific issues might be for players like yourself, ideally.