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Save Error

Posted: Thu Feb 10, 2022 11:27 am
by hansondavid4
I am getting a Save error when trying to save or quite in my current game. Had it last night. Thought I'd wait and try it again today and still get the error. I can save other PBEM games so it appears specific to this game.

Connection Error [-5]
PBEM++ Server Connection Error



Game ID
Challenge ID:344497 if that helps
Player: hansondm4

Image

RE: Save Error

Posted: Fri Feb 11, 2022 11:45 am
by Hubert Cater
Hi,

Just following up here and curious if this is this still not letting you save?

Could you tell me if this is for a new game or if it was a game in progress?

Thanks,
Hubert

RE: Save Error

Posted: Fri Feb 11, 2022 6:58 pm
by hansondavid4
Hi Hubert,

I still cannot save (neither through save nor through quit). We are in March 23, 1945. Are there any caches that may need to be cleared?

Thanks, David

RE: Save Error

Posted: Mon Feb 14, 2022 12:36 pm
by Hubert Cater
Hi hansondavid4,

Can you send me your SC3.ini file, typically found here:

C:\Users\<username>\Documents\My Games\Strategic Command WWII - World at War

Please send to support@furysoftware.com

Thanks,
Hubert

RE: Save Error

Posted: Wed Feb 16, 2022 4:46 pm
by Hubert Cater
Thanks for the files and I've sent an email over with a fix in place for you now.

Re: Save Error

Posted: Thu Mar 31, 2022 3:42 am
by EnglishBob256
I'm having the same problem. Can't save, end turn or resign, but can download game from server. There isn't anything much in the ini file that would obviously affect it, so is it some corruption in the game file.

Re: Save Error

Posted: Thu Mar 31, 2022 2:33 pm
by Hubert Cater
Sorry to hear about the continued trouble, best bet is to contact Matrix Games Support directly and let them know there is another issue with the server. The details from your errors will help them to track it down as well.

https://www.matrixgames.com/contacts