cant download errors on all servers
Posted: Thu Jun 30, 2022 2:23 pm
Help.
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cant download errors on all servers
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Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:26 pm
Same here
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:30 pm
Yep...still down here too 
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:31 pm
Same
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:32 pm
Not that it's necessary to say but: +1
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:33 pm
Yep, got the same problem, I could only download the manual.
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:35 pm
Same Issue
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:37 pm
+1 Download started then failed.
Here is the error within members download page
Here is the error within members download page
- Untitled.jpg (48.71 KiB) Viewed 623 times
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:39 pm
Same here.
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:42 pm
Seems to be working now for me.
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:55 pm
Took a while but I finally got my confirmation email. That link works.
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 2:56 pm
Great to hear 
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 3:04 pm
Update I'm still awaiting a confirmation email with the download link. Transaction complete as per my bank, download links within members page still not working.
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 3:07 pm
Hi Kirk,
Sorry to hear about the trouble, I've been told they are looking into all issues and hopefully this will be resolved soon enough. If not perhaps a direct message to Support will speed things up for you.
Hubert
Sorry to hear about the trouble, I've been told they are looking into all issues and hopefully this will be resolved soon enough. If not perhaps a direct message to Support will speed things up for you.
Hubert
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 3:13 pm
Hi Hubert, I will give it a little while longer before I push the panic button, just been patiently waiting for the game release, I have purchased a lot of games over the years so something had to go pear-shaped sometime, fingers crossed it will sort itself out soon. 
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 3:15 pm
Downloading now
Problem solved!
Problem solved!
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 3:29 pm
The problem is not solved for me. I downloaded a +700mg file that will not open. Separately I have not got a confirmation email with the SN either - so still a cock-up here. Hope you guys at Matrix can sort this out soon. Almost midnight here and a work day tomorrow so I am off. Hope it is all working tomorrow morning.
I have full faith in the game Hubert and I am looking forward to playing it over the upcoming weekend.
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 3:34 pm
I didn't get Matrix emails for my purchase either. Eventually they will send them, game is registered that's the important thing.
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 3:53 pm
Finally got the download working, but like some others never received a confirmation email. But the main thing is the game working, now tweaking the editor. I hope everyone gets things all sorted out for them soon.
Re: cant download errors on all servers
Posted: Thu Jun 30, 2022 4:01 pm
Apologies for these issues, I've heard back it is now fixed, could you please try downloading again?markh2011 wrote: Thu Jun 30, 2022 3:29 pmThe problem is not solved for me. I downloaded a +700mg file that will not open. Separately I have not got a confirmation email with the SN either - so still a cock-up here. Hope you guys at Matrix can sort this out soon. Almost midnight here and a work day tomorrow so I am off. Hope it is all working tomorrow morning.
I have full faith in the game Hubert and I am looking forward to playing it over the upcoming weekend.
Alternatively, I've heard renaming the extension to .exe seems to fix it as well.