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New Purchase American Civil War - Can't Updated.
Posted: Wed Nov 16, 2022 6:02 pm
by kjgokc2007
Fixed with My Page File downloads!
I just purchased American Civil War... but I can not update to the current version. I get a message Unable to determine the Installed Version could not get the specified value's data.
It is a new install.
Thanks!
Kenny
Re: New Purchase American Civil War - Can't Updated.
Posted: Fri Nov 25, 2022 4:20 pm
by charlesonmission_slith
Same exact issue for me. Bought game last night. Were you able to resolved this?
Re: New Purchase American Civil War - Can't Updated.
Posted: Sun Nov 27, 2022 9:12 pm
by BillRunacre
I'd strongly recommend contacting Matrix Games support as hopefully they'll be able to quickly identify and resolve the issue for you:
https://www.matrixgames.com/contacts
Re: New Purchase American Civil War - Can't Updated.
Posted: Thu Dec 01, 2022 1:21 am
by Erik Rutins
I'll check with our Support and Ops teams to see what may be going on here. We'll get it fixed for you as quickly as possible.
You can also always contact
support@matrixgames.com for any issues with the installer, store, downloads, etc.
Regards,
- Erik
Re: New Purchase American Civil War - Can't Updated.
Posted: Fri Dec 02, 2022 12:46 pm
by Erik Rutins
The intended solution to get around this issue is to manually download the update from your My Page (top of our site).
Let us know if that works for you.
We are also interested in figuring out why this is happening for you.
- What operating system version are you running and is it 32-bit or 64-bit?
- If you are willing, please share a DxDiag with us for your system.
Regards,
- Erik
Re: New Purchase American Civil War - Can't Updated.
Posted: Fri Dec 02, 2022 1:14 pm
by Hubert Cater
Thanks for following up on this Erik, much appreciated
