Matrix Games Forums

Downloading game file and I get;
Couldn't download - Virus scan failed.

Using Msoft Edge

Tom_ wrote: Thu Nov 17, 2022 3:23 pm Downloading game file and I get;
Couldn't download - Virus scan failed.
Using Msoft Edge

Was that a local message for you? Could you share a screenshot of it please and try to redownload?

The download is working for us here.

Tried on the EU server twice and the N American Server twice. Same issue each time.

Hello Tom_,

Thank you for your interest in Flashpoint Southern Storm! Sorry to hear you're having trouble downloading the game.

Sometimes anti-virus software can interfere with downloading files. Have you tried turning your anti-virus off and redownloading?

- The Matrix Team

Download here went without problems. Game is installed.

Hi Tom,

Tom_ wrote: Thu Nov 17, 2022 3:33 pm Tried on the EU server twice and the N American Server twice. Same issue each time.

That's a local anti-virus issue. Often when a game is first released, even though we digitally sign them to show that they are trusted and have been scanned here, some anti-virus software initially assumes that it's a dangerous file and blocks the download. The best way around this is to disable your anti-virus to let the download finish.

It's not an issue on our side.

Understood.
Will look at how to disable the windows anti virus.

Great news got it working.
There was a windows update waiting in the pipeline, once I installed that it all worked. So, no need to disable anti-virus.
Thanks everyone !

Excellent news, thanks for letting us know Tom!