Page 1 of 1

Download Problem 1.16

Posted: Thu May 18, 2023 12:54 pm
by JNaspirant
I tried to send this message once before but did not record. Here is a second attempt. I downloaded 1.16 and got message that download was successful. When I tried to play next turn on existing game I got following message FAILED(pbem-lobby-dialog:on-menu-command): Can you help. Thanks

Re: Download Problem 1.16

Posted: Thu May 18, 2023 12:55 pm
by YueJin
Same error here. Looks like the patch has broken PBEM games.

Re: Download Problem 1.16

Posted: Thu May 18, 2023 2:11 pm
by Ktonos
Yes. Same here. It crashes the whole game to desktop

Re: Download Problem 1.16

Posted: Thu May 18, 2023 2:52 pm
by Ktonos
This happens to my world war 1 pbem games, so I doubt it has to do with the update. Maybe something with Matrix's servers

Re: Download Problem 1.16

Posted: Thu May 18, 2023 3:52 pm
by Hubert Cater
Sorry about the trouble, there is a small issue we are working quickly to fix, hopefully this will all be sorted out soon.

Re: Download Problem 1.16

Posted: Thu May 18, 2023 5:56 pm
by Pekkavilamoura
Same here! The problem exists both for WaW and WiE PBEM games, cannot open any. Hope it can be fixed soon 🙏

Re: Download Problem 1.16

Posted: Thu May 18, 2023 6:26 pm
by Ktonos
Will there be a post here when its fixed? So we can check the thread instead of going into the game again and again?

Re: Download Problem 1.16

Posted: Thu May 18, 2023 10:49 pm
by ThunderLizard11
Same

Re: Download Problem 1.16

Posted: Fri May 19, 2023 3:57 am
by OldCrowBalthazor
Well it must be patch postpartum.
WiE PBEM for sure...probably across the board with WiE, WaW and WW1, which all got patches today.

Re: Download Problem 1.16

Posted: Fri May 19, 2023 7:06 am
by taffjones
It's still down this morning, I just tried to load up a game and are getting the same message.

Re: Download Problem 1.16

Posted: Fri May 19, 2023 12:47 pm
by Hubert Cater
Just a quick update, a fix should be on its way shortly if all goes well

Re: Download Problem 1.16

Posted: Fri May 19, 2023 3:08 pm
by Hubert Cater
Hotfix should now be available for download and installation if you are still having this issue.

Re: Download Problem 1.16

Posted: Fri May 19, 2023 4:26 pm
by JNaspirant
Fix worked fine. All is well. Thanks

Re: Download Problem 1.16

Posted: Fri May 19, 2023 4:41 pm
by EarlyDoors
Thanks for the fast turnaround

Looks to be an issue with border not redrawing until turn end
border-not-re-drawing.png
border-not-re-drawing.png (212.13 KiB) Viewed 1298 times

Re: Download Problem 1.16

Posted: Sat May 20, 2023 6:10 pm
by Hubert Cater
Thanks for the report, and if you have a saved turn where this is repeatable, e.g. where a unit takes territory but it does not update until the end of the turn, that would be helpful as I'm having a hard time repeating this.

Re: Download Problem 1.16

Posted: Sat May 20, 2023 7:37 pm
by Hubert Cater
Nevermind, I see the issue

Re: Download Problem 1.16

Posted: Sun May 21, 2023 7:05 am
by ElvisJJonesRambo
the extra hotfix build works.

Re: Download Problem 1.16

Posted: Sun May 21, 2023 8:03 pm
by Rudolf Steiner
I as well have same dowload problem, also PEM site is in Spanish not English. Please repair!

Re: Download Problem 1.16

Posted: Mon May 22, 2023 12:30 am
by Hubert Cater
Rudolf Steiner wrote: Sun May 21, 2023 8:03 pm I as well have same dowload problem, also PEM site is in Spanish not English. Please repair!
You'll have to download and apply v1.16.01 from your 'My Page' and 'File Downloads' from the download section for the game.

Let me know if you still have any issues after that.