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Updating issue

Posted: Sat Jun 17, 2023 9:57 am
by Gunner98
Trying to update to the latest version but the updater creates it's own folder '.../New folder' and puts the updated execute file in the wrong place. I cannot change the destination in the update interface

So the end result is the updated execute file and a few other bits are in '.../New folder' while the old execute remains in the original place and is still the '1.0.3.0' version. The launcher screen shows version 1.00.14 but the game screen shows 1.00.03 as does the display in game. Simply copying the new execute file into the original folder doesn't seem to work. The file properties of the two execute files show their respective version numbers and modified dates. When I re-update I get a message that I already have the latest version, but the game does not reflect that.

Not sure what do do next. Tx

Re: Updating issue

Posted: Tue Jun 20, 2023 5:36 pm
by CV60
Gunner-I just dragged the unzipped update file to the game's main folder and clicked on it. It updated without any problems. I'm showing the proper version number (1.00.14) on all screens, including the battle screen. I hope this helps.

Re: Updating issue

Posted: Tue Jun 20, 2023 6:03 pm
by Nikel
When you cut and paste the content of the "new folder", in the game folder, the files were not overwritten?

Re: Updating issue

Posted: Tue Jun 20, 2023 7:26 pm
by MaximKI
Gunner98 wrote: Sat Jun 17, 2023 9:57 am Trying to update to the latest version but the updater creates it's own folder '.../New folder' and puts the updated execute file in the wrong place. I cannot change the destination in the update interface

So the end result is the updated execute file and a few other bits are in '.../New folder' while the old execute remains in the original place and is still the '1.0.3.0' version. The launcher screen shows version 1.00.14 but the game screen shows 1.00.03 as does the display in game. Simply copying the new execute file into the original folder doesn't seem to work. The file properties of the two execute files show their respective version numbers and modified dates. When I re-update I get a message that I already have the latest version, but the game does not reflect that.

Not sure what do do next. Tx
Hey thanks for the report! This sounds like an installation issue. We highly encourage you to reach out to our tech support team with this problem at support@matrixgames.com.

Re: Updating issue

Posted: Wed Jun 21, 2023 4:03 am
by Gunner98
Ended up doing a re-install and things are working now. Very odd

Re: Updating issue

Posted: Wed Jun 21, 2023 12:59 pm
by MaximKI
Glad that it works now. Enjoy the game!