Matrix Games Forums

Is anyone alive over there? I have contacted them several times about a MP issue with a PBEM game and have gone a week without any action or response. Is there anything else I can do as submitting tickets does not seem to do anything.

Have you received acknowledgements of your ticket being submitted?

Also checked your spam just in case?

I got confirmation of the ticket submission, but that is it so far. I just want a turn in a MP WaW rolled back to the start of the Axis turn and nothing but crickets. I looked at the tickets on My Page under support and no replies from anyone. I even have a ticket number 2025031210000193 and it says it is still open.

I finally heard back and all is good now. Apparently, someone's vacation messed things up for a bit.

Just wanted all to know that support did take care on my issue.