Matrix Games Forums

I have an HP desktop about 2 years old. Whenever I try to play the game, it crashes during the first turn air attack on Singapore. (no error message, it just turns black and shuts off) I have updated the direct x file. Turning the animations off does not help. But, if I change the name of the sound directory, it will work. However, I miss the sound. I am not a techie so anyone willing to help must use small words. I am wondering if this is a memory problem and whether buying additional memory may help. There is 512 meg of ram, but all of the junk that runs in the background seems to soak up about 150 meg. Any suggestions would be greatly appreciated.

I have an HP desktop about 2 years old. Whenever I try to play the game, it crashes during the first turn air attack on Singapore. (no error message, it just turns black and shuts off) I have updated the direct x file. Turning the animations off does not help. But, if I change the name of the sound directory, it will work. However, I miss the sound. I am not a techie so anyone willing to help must use small words. I am wondering if this is a memory problem and whether buying additional memory may help. There is 512 meg of ram, but all of the junk that runs in the background seems to soak up about 150 meg. Any suggestions would be greatly appreciated.

It is specifically a sound problem. Update your sound drivers. Sound cards/Onboard sound is generally the weak spot on most machines. No need for more hardware, just need to fix what you have.

ORIGINAL: Mr.Frag

It is specifically a sound problem. Update your sound drivers. Sound cards/Onboard sound is generally the weak spot on most machines. No need for more hardware, just need to fix what you have.

Frag, can you give me a few details on the problem please? I haven't got the game yet of course, but I'm wondering about this difficulty. It sounds like DX conflicts of some sort but it's hard to say... I have an updated Audigy 2 soundboard but irregardless of that I was just wondering what this problem is specifically about.

ORIGINAL: 2Stepper

ORIGINAL: Mr.Frag

It is specifically a sound problem. Update your sound drivers. Sound cards/Onboard sound is generally the weak spot on most machines. No need for more hardware, just need to fix what you have.

Frag, can you give me a few details on the problem please? I haven't got the game yet of course, but I'm wondering about this difficulty. It sounds like DX conflicts of some sort but it's hard to say... I have an updated Audigy 2 soundboard but irregardless of that I was just wondering what this problem is specifically about.

What driver do you have for your Audigy?

ORIGINAL: Sonny

What driver do you have for your Audigy?

The Feb 04 version of the driver I believe but I'll have to check. I just updated it the other day.

EDIT: Yep, dated 23 Feb 04. I hadn't run DXDIAG yet to check everything, but all my other programs run like champs. I don't really expect this sound problem to crop up, but I thought it best to be prepared.

EDIT: Lastly, I did DXDIAG and it shows zero problems or conflicts... I should be good to go on my end. Least for this problem at any rate.

ORIGINAL: 2Stepper

ORIGINAL: Sonny

What driver do you have for your Audigy?

The Feb 04 version of the driver I believe but I'll have to check. I just updated it the other day.

EDIT: Yep, dated 23 Feb 04. I hadn't run DXDIAG yet to check everything, but all my other programs run like champs. I don't really expect this sound problem to crop up, but I thought it best to be prepared.

EDIT: Lastly, I did DXDIAG and it shows zero problems or conflicts... I should be good to go on my end. Least for this problem at any rate.

OK dummy me. I had updated the driver but not to the latest version. I now have the 2/23/04 driver - and it still crashes.[:@]

Did you run DXDiag? Knowning that you have no conflicts would ensure that you eliminate that possibility as the cause. I know I saw something in another crash thread about scenario 1 being a bit buggy. Not sure what causes it. Have you tried other scenarios or does it just CTD without you doing anything?

Foliveti,

ORIGINAL: foliveti
I have an HP desktop about 2 years old. Whenever I try to play the game, it crashes during the first turn air attack on Singapore. (no error message, it just turns black and shuts off) I have updated the direct x file. Turning the animations off does not help. But, if I change the name of the sound directory, it will work. However, I miss the sound. I am not a techie so anyone willing to help must use small words. I am wondering if this is a memory problem and whether buying additional memory may help. There is 512 meg of ram, but all of the junk that runs in the background seems to soak up about 150 meg. Any suggestions would be greatly appreciated.

I believe this is being worked on and is the same sound problem reported on some other systems. If your drivers are completely up to date, then try playing with sound off for the time being until we can get this fixed and a patch uploaded. Sorry for the inconvenience.

Regards,

- Erik

ORIGINAL: Erik Rutins

Foliveti,

ORIGINAL: foliveti
I have an HP desktop about 2 years old. Whenever I try to play the game, it crashes during the first turn air attack on Singapore. (no error message, it just turns black and shuts off) I have updated the direct x file. Turning the animations off does not help. But, if I change the name of the sound directory, it will work. However, I miss the sound. I am not a techie so anyone willing to help must use small words. I am wondering if this is a memory problem and whether buying additional memory may help. There is 512 meg of ram, but all of the junk that runs in the background seems to soak up about 150 meg. Any suggestions would be greatly appreciated.

I believe this is being worked on and is the same sound problem reported on some other systems. If your drivers are completely up to date, then try playing with sound off for the time being until we can get this fixed and a patch uploaded. Sorry for the inconvenience.

Regards,

- Erik

Damned DirectX for a turn based wargame???? I can play all types of sound files, and certainly ANYTHING video that a turn base wargame could ever need to have. It just amazes me that this genre continues to try and use Direct X for anything when all it ever uses this stuff for are intro music and video??? DirectX also locks you people into WIN32. Yea that's what most people have today, but there are a lot MAC and Linux users out there, a hell of alot of Linux users are wargamers as well that have to come back to WIN32 just to play their games.

DirectX seems like a high price to pay for a genre that really has NO NEED WHATSOEVER to have to use this API for ANYTHING these games require. I have been railing against using DirectX for turn based wargames for YEARS. So you people have now bought a major bug for an API you don't even really need???? Amazing. Simply amazing. Who the hell makes these design decisions?

I went the upgrade path..as advised.. just in case when I order this game....I am currently using an older direct x driver.. Next from microsofts own download.. the install failed do too the driver not being signed to work with windows xp home.. ggcb( good grief charlie brown) if ever there was a case of a very successful company succeeding inspite of themselves it is ms...[:-]

I hope matrix doesn't make us wait any longer for this game that "..exceipt for a sound issue has been done for weeks.." per the testers
I could wait for a patch but since it is gold already hope to dd sooner rather than later...

worst case is that you don't have sound until the patch comes out, but the game is still playable [;)]

worse case is they stop the release and make us wait longer grrrr[:@]

ORIGINAL: freeboy

worse case is they stop the release and make us wait longer grrrr[:@]

Actually worst case is that we get hit by a plantet killer asteriod...so anything less than that isn't so bad when putting things in perspective...

or.. worse case is the green men come and make us their slaves eewww

ORIGINAL: 2Stepper

Did you run DXDiag? Knowning that you have no conflicts would ensure that you eliminate that possibility as the cause. I know I saw something in another crash thread about scenario 1 being a bit buggy. Not sure what causes it. Have you tried other scenarios or does it just CTD without you doing anything?

Yeah, there wer no conflicts. Maybe it is a DX problem. The box says you gotta hace DirectX 8.[&:]

ORIGINAL: Sonny

Yeah, there wer no conflicts. Maybe it is a DX problem. The box says you gotta hace DirectX 8.[&:]

That's just for the game. Windows needs DX 9. Get it if you don't already have it.

ORIGINAL: 2Stepper

ORIGINAL: Sonny

Yeah, there wer no conflicts. Maybe it is a DX problem. The box says you gotta hace DirectX 8.[&:]

That's just for the game. Windows needs DX 9. Get it if you don't already have it.

Already got it. version b I think.

ORIGINAL: Bane

ORIGINAL: freeboy

worse case is they stop the release and make us wait longer grrrr[:@]

Actually worst case is that we get hit by a plantet killer asteriod...so anything less than that isn't so bad when putting things in perspective...

You all just don't think big enough. A worserer case scenario is getting hit by TWO planet killer asteroids, both of which carry little green men that make you play only FPS's all day long as slaves.

And putting it into perspective, I haven't been waiting for a killer asteroid for the past 3 years. If I had been waiting on a killer asteroid for 3 years and it was within a day or two of hitting but then I find out it may not hit right away because of driver or DX problems - then . . . well, I don't know. But that puts it in perspective.

Okay, I also have the sound bug. If I rename the sound to nosound the games plays fine, sans sound obviously. Otherwise it CTDs whenever a combat sound is accessed. I have updated my sound drivers as much as I can. I have a Philips Sonic Edge 5.1.

What info do y'all need? Should I put up my directx Diagnostic info or what? Just let me know.

Thanks.

BTW, I changed my acceleration level for my sound card from high to none and all stops in between, but no joy.

Thanks again.

Okay, I found the other thread about crashing to desktop in combat. Sent my dxdiag file to support@matrixgames.com or whatever the link was.

Thanks again, again.