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No Order Number
Posted: Mon Jul 05, 2004 7:17 am
by Odin
Hello, just payed the money for WITP via bank transfer.
But now i´ve a problem: The órder information does not include my order number, so i´m unable to track my order....can someone help me what to do?
www.findmyorder wants my order number and password, i have no oder number;
Or email-adress and last 5 numbers of my credit card, useless because the i didn´t used it for paying.
Please help[:)]
RE: No Order Number
Posted: Mon Jul 05, 2004 2:15 pm
by Erik Rutins
Odin,
Please e-mail us at
support@matrixgames.com and we'll try to get this sorted out. Thanks.
Regards,
- Erik
RE: No Order Number
Posted: Tue Jul 06, 2004 7:39 am
by Odin
Done[:D]
Along with a copy of my order information.
Thank you.[8D]
RE: No Order Number
Posted: Tue Jul 06, 2004 8:19 am
by Marc von Martial
I forwarded this to Digital River.
RE: No Order Number
Posted: Tue Jul 06, 2004 8:23 am
by Odin
Thank you![:)]
RE: No Order Number
Posted: Wed Jul 07, 2004 11:14 am
by Odin
Nothing yet....still waiting[>:]
RE: No Order Number
Posted: Wed Jul 07, 2004 11:42 am
by UKS Scorpion
I have the same problem, ordered and payed by bank transfer last friday from germany in the EU Store. Until now no confirmation e-mail...
RE: No Order Number
Posted: Wed Jul 07, 2004 12:03 pm
by Odin
Nuja....warum sollte auch einmal was glattgehen.[8D]
Ich geh total kaputt, die zocken hier und ich muss zuschaun[:(]
RE: No Order Number
Posted: Wed Jul 07, 2004 12:35 pm
by UKS Scorpion
Ich spiele auf dem einen Rechner UV und auf dem anderen gucke ich abwechselnd ins Forum und meinen E-Mail Briefkasten.
Auf die Art ist es erträglich...[:(]
RE: No Order Number
Posted: Wed Jul 07, 2004 12:45 pm
by Odin
Ja...aber so langsam tuts echt weh[;)]
RE: No Order Number
Posted: Wed Jul 07, 2004 1:29 pm
by Erik Rutins
Odin,
Have you heard from Digital River yet? Thanks.
Regards,
- Erik
RE: No Order Number
Posted: Wed Jul 07, 2004 5:13 pm
by Odin
Hi Erik,
No, nothing yet..maybe they´re very busy.
Money was out on Monday already.
Now i could only wait, thanks for your help![:)]
RE: No Order Number
Posted: Thu Jul 08, 2004 7:09 am
by Odin
Still...nothing
RE: No Order Number
Posted: Thu Jul 08, 2004 8:53 am
by Marc von Martial
I have reminded Digital Rivers support once again of this.
RE: No Order Number
Posted: Thu Jul 08, 2004 8:55 am
by Odin
Thanks....i hope i will be happy at weekend.[&o]
RE: No Order Number
Posted: Thu Jul 08, 2004 10:13 am
by UKS Scorpion
same problem, same hope.
RE: No Order Number
Posted: Thu Jul 08, 2004 10:20 am
by Odin
Ha! I received emails, they found it and now iam awaiting my download instructions!!
[:D][:D]
Thanks everyone!
RE: No Order Number
Posted: Thu Jul 08, 2004 2:30 pm
by Erik Rutins
UKS Scorpion,
ORIGINAL: UKS Scorpion
same problem, same hope.
Did you also e-mail us at
support@matrixgames.com with your info? Just want to make sure you're being taken care of. Thanks.
Regards,
- Erik
RE: No Order Number
Posted: Thu Jul 08, 2004 2:45 pm
by UKS Scorpion
No, i have mailed the problem to the support of Digital River some hours ago. I received an automated answer that does not solve the problem, but in the order details were errors ( no customer name, no password, date of order wrong ( showed 19-NOV-97 )). I have "reply"ed that to them.
Until now i have no answer.
I have send the mail to
support@matrixgames.com.
RE: No Order Number
Posted: Fri Jul 09, 2004 11:10 am
by UKS Scorpion
Erik,
i have received the confirmation mail. The download was no problem.
After installation i got the 772 error, the patch resolved this problem.
All seems good now![:D]
Thank you!