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how do I get my number
Posted: Mon Aug 02, 2004 11:21 am
by Hard Sarge
got the DL, go to install and it wants the number for the game
go back to support, and see the list of games I have brought, all the other games, when I click on them, show the info for that game, when I click on this one, I get the invoice listing for Barbarossa instead
any help or ideas ?
HARD_Sarge
RE: how do I get my number
Posted: Mon Aug 02, 2004 11:25 am
by DoomedMantis
did you get the origianl email? from
service@digitalriver.com
RE: how do I get my number
Posted: Mon Aug 02, 2004 2:07 pm
by Hard Sarge
Yes I ordered it back in March
but I don't have the email any more
when I try to get my number off of the invoice, it brings up the info for Barbarossa instead of CotD
HARD_Sarge
RE: how do I get my number
Posted: Mon Aug 02, 2004 2:50 pm
by Erik Rutins
Hard Sarge,
Hi, have you tried going to
www.findmyorder.com? There are two different methods for retrieving your serial number. Let me know if that helps.
Regards,
- Erik
RE: how do I get my number
Posted: Mon Aug 02, 2004 4:49 pm
by Hard Sarge
Hi Erik
yes, I have tried that, I get a list of the games I have ordered and can click on the Invoice button
but for this game, when I click on it, I get the info for Op Barbarossa, instead of this game, all the other buttons/games give me the right info
is there another area on that page I can check ???
I had gotten the number from that page when the last patch came out, so didn't write it down in a nonloseable spot (kids/wife/dogs, nothing stays where it should)
HARD_Sarge
okay was just back in there, looks like the invoice button for this game when I click on it, will show me the same page as what ever I last clicked on, this time it was showing me info for WITP, I will back out and come back in and see if I can get it to see me a clean page ???
RE: how do I get my number
Posted: Mon Aug 02, 2004 8:19 pm
by Erik Rutins
Hard Sarge,
Try clearing the cache in your internet browser, closing it and coming back to the site. This sounds like a possible issue with your cache settings. If you still have trouble, please e-mail us at
support@matrixgames.com . Thanks.
Regards,
- Erik
RE: how do I get my number
Posted: Thu Aug 05, 2004 12:17 pm
by Hard Sarge
okay took a while but finally got the info I needed to get into the right invoice, number is now mine !!!!!
thanks for your time and help
HARD_Sarge
and as a back up, I made a new folder in my Matrix folder, and put all my Serial numbers in there, so I got a written back up, one on the putter, and you guys have one on the list !