Page 1 of 1

Unable to Register

Posted: Tue Oct 12, 2004 12:32 am
by trcanberra
Hi folks

I am unable to register the game in the member area, tells me it is an "Invalid Key", yet it is the one I received with the game and the one I installed it with. Any ideas?

Thanks

RE: Unable to Register

Posted: Tue Oct 12, 2004 1:39 am
by Belphegor
If you are copy and pasting, make sure you don't get an extra space in the paste?

RE: Unable to Register

Posted: Tue Oct 12, 2004 3:01 am
by Erik Rutins
trcanberra,

Please e-mail support@matrixgames.com and membersarea@matrixgames.com with your key and we'll find the problem and fix it. Thanks.

Regards,

- Erik

RE: Unable to Register

Posted: Wed Oct 13, 2004 3:06 am
by trcanberra
Belphegor

Thanks for the suggestion. I typed it in a number of times, so no space and no errors, but appreciate the idea [;)]

Eric

I have e-mailed support as suggested, thanks for the prompt reply, I'll let you know how I fare [:)]

RE: Unable to Register - OK now

Posted: Wed Oct 13, 2004 8:41 am
by trcanberra
- fixed, with thanks to a prompt reply from your support staff.