Matrix Games Forums

It is really a run of bad luck!!![:(][:(][:(]

I have just tried to buy TS:ATG (Digital Download+Physical Shipment) through the Europe store but I can not absolutely validate my purchase.[:(]I have tried several times but unfortunately I can not find at all the "complete your order button" that is supposed to be located at the bottom of the page.Where is this damned button?[&:]I can't find any button!!!Is there another problem in this store again?[&:]
I would appreciate any help you could provide me as I really want this game too.How could I get this game if I can not validate my purchase?[&:]
Thanks in advance.

The "complete your order" button is not displayed so I can't validate my purchase.I have just tried several times and the issue is still persisting.Could anyone from Matrix help me please?[&o][&o][&o]
Thanks in advance.

Some of the Matrix guys are at a show in Germany. I'm sure they'll attend to this as soon as they see it.

HELP PLEASE!!![&o][&o][&o]

have you tried this too? Just to cover all your avenues...

If you had any problems downloading the game

Thanks for your suggestion but it is not a downloading problem as I can't even access to the link since I am not able to validate my order:the confirmation buttons are not displayed.
Moreover I have tried to place different order for TS:AtG (DD+game shipment) just to see what would happen and every time the same order number is assigned to me and finally I can't find any button allowing me to confirm my purchase.
That's why I am thinking it is a problem relating to the Europe store concerning at least this option for TS:AtD.[&:]

i forwarded your message directly to matrix guys so hopefully someone will look into this as soon as possible.

thanks

We got reply from Digital River stating that everything is okay with the front or backend of the store.

Do you use any kind of personal software firewall that has an "add blocker" built in? Any standalone add blockers? I for example use the Zonealarm suite and it sometimes has the bad habbit to recoginze important buttons as "adds" and block them out.

What kind of browser do you use?

Marc,

you have exactly pointed out the problem I was running in!!![8D]
Actually I am using McAfee Internet security 6.0 and following your suggestion I have unselected the websites advertisement removal option of McAfee Privacy Service which has completely resolved the problem(I am now wondering if I should uninstall McAfee Privacy Service...).Every buttons are now normally displayed,I can also proceed and validate my order.Thank you very much.
I am really a dummy sometimes...[:D]
I can enjoy this great game now.[:)]

"Panzer Vorwäerts!"[:D]It is not appropriate...[:D]
"Vae Victis!" suits better to this era...[&:]

danke schön!vielen Dank!

A satisfied customer

You should be able to set a special rule for the Digital River site inside McAffee. You can do this with most software firewalls.

I do this for sites I know that I can trust, respectivly don´t worry about "adds" beeing shown. Add blocking software is nice, but sometimes, like virus scanners, gives false allerts.