Matrix Games Forums

So?

I'm still waiting as well. Seems like everyone else must have theirs. The only people posting on the boards the last couple of days are the Matrix staff or the debate teams. I'm here twirling my thumbs, replaying a CC2 campaign with an old freind, and checking the status of my order twice a day (been processing for three weeks now). Anyway, i don't want to complain too much. If the matrix guys go out and get real jobs (as my dad would say), the strategy gamers of the world will suffer greatly. I'll continue to buy their game products and t-shirts (three of those on order), and pray that they are rewarded at some point in there lives commensurately with the effort they'v put in on SPWaW.

I am, but no fault of Matrix. Seems like UPS some how lost track of my package

No disc yet.

Has anyone in Finland received one?

Still waiting and been waiting for over a month now.Ordered as soon as pre-orders was possible.But alas nothing yet.Still Processing.I am thinkig about canceling my order at least i get my money back.

Still Processing, still no Disc.
I preordered at the very first day, payed the huge shipping cost to Europe and am most likely the last one to receive its disc
Too Bad.
Klaus aka Spellbinder

Hi Guys

As you know our first CD maker was not the best. We have pressed new CD's which will be either in today or early next week. SO if your order has been shipped but you have not received the game do to it getting lost you wil be shipped a replacement once these CD's are available.

Also USPS will not be used again by Matrix. There lost rate in just crazy. If you shipped with USPS there is no tracking number. There is not much we or you can do but wait and pray.

If your order still has not shipped it will very soon (As soon as the CD's arrive). I am also looking into converting any USPS orders into UPS orders with tracking numbers. No promises yet!

So if you are still waiting or your package or it was shipped and lost, you will getting one of these new CD's with the newest SPWaW and the new Sound files as well.

Again I am sorry for the mess. I promise this is the first and last of these type problems. We are in the middle of making a deal with FedEx for our overseas orders as well as setting up fulfillment houses overseas as well.

The new store and warehouse are doing a great job. Once these last orders get out this will be all over and we will be able to use the new store for everything. So please give us a little more time to finish the last few orders that are still outstanding.

Matrix has put a lot of effort into making this a great game and some less then honorable people have almost destoryed this effort.

Matrix needs your support if we are going to make it. We hope our efforts and keeping you updated has shown that we are a different type of company.

Once again thank you for your support it is not wasted.

[ July 06, 2001: Message edited by: David Heath ]

Originally posted by Spellbinder:
Still Processing, still no Disc.
I preordered at the very first day, payed the huge shipping cost to Europe and am most likely the last one to receive its disc
Too Bad.
Klaus aka Spellbinder

No, I'm in the same position in the UK. I haven't heard of anyone receiving a copy of the disk yet. We live in hope.

Jim

David,i think we all know all the efforts that u made for this project.hours of hard work with all the supporters pushing u every day to do it faster and better.It had to be stressing.We know it.And we all understand that the making cd's company made a very bad job.For what it concerns me,there's no problem about the cd been late.I trust u,and i trust your hard work.The only thing i fear is that the orders for the new MC will be fewer that the first one because of all these problems.But keep on doing like that ,please!Matrix is the best company i've ever seen and don't want to lose it!!
Thanks for everything

We do expect that it might hurt some of the first orders with Lost Victories... We hope that once the gamers see it was a limited problem and its been corrected that people will understand that there was a problem and we fixed it.

I for one still planned to order Lost Victories, even though I haven't play the first one yet.

Hi...yup ..I'm still waiting also...just watching the forum and reading all the posts about it...It will get here.
David...we all know there is alot of bumps to overcome...we do understand...just excited to play.
Take care,
Huffy

Me Too. I got an E-Mail on the 29th of June, from David Heath stating that my CD should ship soon. Did not come again today, rats! But I have faith that it will eventually arrive.

Well there is not much to do besides wait.
But if the service improves i might order the new one! Still waiting for the first!

I am waiting as well... I ordered my copy on June 16th, and since I live on Staten Island, I had rather hoped that its arrival would be more expedient.

It looks really good, which is probably why I am chafing at the wait so much... hehe

If you have already bought a copy and still have not received it,give me an e-mail. I can burn one for you.It is one of the first ones, with the smacker file error, but I will put whatever patches will fit on the CD also.
For Matrix:
1. I hope this is alright with you guys. Should I just put SP and not the MC on it?
2. The CD I have looks really ragged. The data surface is actually uneven around the outside edge. Really low quality stuff. I hope you guys have better luck with your new CD people.

Hi Guys

I would wait until Tuesday... that is when the new company will have the next improve batch of CD's available. If they are not there we will say so.

No CD yet either...just reading the forum and having wishful thoughts...

I am waiting as well. I have filled out a help desk request over a week ago and it has not even been looked at yet. There must be alot of requests. I am confident things will be straightened out and will still order the next mega campaign when it becomes available. I will still support matrix for they have provided a great game for free and this wait is the least I can do for them.

Well, it is good to know that I’m not alone.
But don’t worry guys!
Paul had give us a proper explanation: CD will be out on Tuesday
I had put a request on the help desk and I had received a really fast answer on the same terms.
As far as I can understand, new CD will come with 5.3 version.

I really trust on Matrix, they have never disappointed me

Matrix guys have to understand that we’re all very anxious about get the MC... that’s we are posting this topics so frequently