Matrix Games Forums

I apologize for bringing this up here but don't know where else to ask. I have purchased Uncommon Valor. The digital download is not working. I have purchased what they call CD on Demand. Does this mean I am getting a CD of the software in the mail? If so, I am fine with waiting. All I want is the game I paid for but there is little info to say what CD on Demand means...thanks

Hi,

yes you will get a CD with box send to you if you ordered the "Physical Shipment" option too.

but there is little info to say what CD on Demand means...thanks

This is right on the main shop page, where it explains the various options:

What is a Digital Download?
Our Digital Download service sends you a download link to the master game file once your order is complete. You can use this link to download the game directly to your computer over the internet and start playing right away. The download is available to you for thirty days after your order. No shipping is involved and the game is immediately available for you once the order is complete.

What is a Physical Shipment?
If all you want is a copy of the game without any digital download, select this choice. If you select "Physical Shipment" you will be billed to have the game shipped to you. Our Physical Shipment provides you with a printed CD with your serial number enclosed in a printed DVD case.

The Best of Both Worlds Digital Downloads and Physical Shipment!
When you select this option you can use our digital download option to get the game right away and start playing. Then have a boxed copy of the game shipped to you as a backup for permanent storage. With a backup, you'll be prepared for whatever comes your way-whether it's a system crash, a computer virus damaging your files or the software simply no longer functioning as it should. You will be billed to have the game shipped in a printed DVD box with a printed CD and your serial number.




Please drop an email to support@matrixgames.com regarding your download problems.