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D/L Failed Now What?

Posted: Fri Aug 19, 2005 12:07 am
by ETF
OK I get this all the time its seems..........well hasn't been for several months [:D]

Where do I go to get my D/L of Crown of Glory...........The original D/L failed???

RE: D/L Failed Now What?

Posted: Fri Aug 19, 2005 12:56 am
by pad152
Re login to the members area and download again.

You may want to use a download manager like "Getright" it will allow you to restart even if you get disconnect and pick up right where you left off. I've downloaded several games using dial-up connections with this.


RE: D/L Failed Now What?

Posted: Fri Aug 19, 2005 1:42 am
by ETF
OK Got finally to the Members area dug out my passwords and Serial # all I can seem to get to in the Downloads area is the patch??
Where would I get the Digital D/L of the main game??[:(]

RE: D/L Failed Now What?

Posted: Fri Aug 19, 2005 1:49 am
by Zap
You need to select store and then the country your from.

RE: D/L Failed Now What?

Posted: Fri Aug 19, 2005 2:57 am
by ETF
Wow this can be confusing for some reason..........
Logged in to my account and my games of which I have several however the only items I can D/L are are their respective patches.
Going to the store just takes me shopping again........I have already paid for the product but can't seem to find the D/L area as my initial D/L failed for some reason this time.

Can anyone advise how and where one can D/L the orginal game not the patches and I'm not willing to buy another copy just to get another serial number [:D]

Any help would be appreciated.

RE: D/L Failed Now What?

Posted: Fri Aug 19, 2005 3:04 am
by ETF
OK thanks figured out..........

After a couple of hours playing around with the various screens and logins and such found it under the Store, under your flag and then within a catergory called order status ? why this would lead to a digital D/L button is beyond me but all is well and I found it. [&o]


Thanks

RE: D/L Failed Now What?

Posted: Fri Aug 19, 2005 9:10 am
by Marc von Martial
You can retrieve the link at any time in a time frame of 30 days from the point of purchase. Please go to our E-Store and click on "Store FAQs" , there check the "I need help downloading." link. Or go to www.findmyorder.com and enter your order number and password.`

We recommend to backup software you downloaded to a CD or DVD. By our license agreement you're granted the right to burn one personal backup copy to either CD or DVD or the backup medium of your choice.

If you have troubles downloading large files then we suggest you use a download client like "Stardownloader" available for free from www.stardownloader.com . It will let you resume disconnected or broken downloads. You can even pause them and resume them whenever you want.