Matrix Games Forums

Hi, I'm not sure if this is the right place for this, but I'm having an issue with the digital river purchase site.

I've bought a few matrix games in the past, without any problems... but recently this digital river store has introduced 'Mastercard Securecode', and it's not accepting my card properly. I've checked with my bank, and there is nothing wrong with my card, the Mastercard Securecode is set up properly, and there are sufficient funds available... they said 'Sorry can't help you, its a problem with the vendor.'. The securecode password is correct, it seems to be a communication issue between DR and my bank.

I'm from Australia, and I'm not sure if that has anything to do with it?

I would pay with paypal as a solution to the problem, but they dont accept paypal payments with Australian dollar currency [:@]

A little bit frustrated, hoping that someone can fix the problem so I can play the game.

EDIT: this is the message,

We are having problems processing your order, please contact your issuing bank for details, or try another payment type.

(Error Number: 30016976 - 0)

-Dan

You should email support@matrixgames.com and/or post on a more general support forum in order to get help with your problem. Good luck.

Finally got it work, it just seemed to go through without a problem.. not sure why.

The game looks great so far!

-Dan