Crash to desktop after intro

[Warhangel]

I apologize for the delay in answering - I'm on vacation until the 3rd of November and still can not continue the experiments for this PC.

[Warhangel]

Just in case - I have no Internet Security software on this PC. Just antivirus - ESET NOD32 Antivirus 4.

[Myrddraal]

I apologize for the delay in answering - I'm on vacation

I guess you meant December? No rush, enjoy your break.

[VPaulus]

ORIGINAL: Warhangel

Just in case - I have no Internet Security software on this PC. Just antivirus - ESET NOD32 Antivirus 4.

That's an old version (more than one year). You should update (it's free) to Antivirus 5. That's the version I use in my desktops.

[OCBBerlin17]

Hi, I have the same problem!

Everything (drivers and so on) are up to date. The game crashes after a short black screen and goes back to the desktop. It must be an VC++ problem I guess. But VC++ is working and I have a savegame without any file in it.

Could it be that my Norton Internet Security (newest version) is still blocking something, even if disabled? In the Norton Virus list there is allwaya this one blocked, even if disabled!

C:\Programme\Java\JRE7\BIN\JQS.EXE

This is the original game error file:

Log date: 2012-11-28 20:45:58
[20:45:58][230][3]Commander: The Great War(v 1.1.2)
[20:45:58][230][8]Operating system: Windows XP Home Edition Service Pack 3
[20:45:58][230][8]Number of processors: 2
[20:45:59][230][3]Audio device used: SB Audigy Audio [E880]
[20:46:03][230][8]OpenGL 1.5: OK
[20:46:04][230][8]OpenGL Context version: 2.1
[20:46:04][230][8]OpenGL Vendor: ATI Technologies Inc.
[20:46:04][230][8]OpenGL Renderer: Radeon X1650 Series
[20:46:04][230][3]Setting vsync
[20:46:04][230][3]Initializing video player
[20:46:04][230][8]Allocating new vertex buffer
[20:46:04][230][3]Loading main script
[20:46:04][230][3]Loading app script
[20:46:04][230][Error]Unable to open user settings
[20:46:05][230][3]Script init
[20:46:05][230][3]App version:1.1.2
[20:46:05][230][5]Today is: 28.11.2012
[20:46:06][230][Error]================================= C++ stack trace ==================================

[20:46:08][230][Error] (0)
[20:46:08][230][Error] (0)

[rjh1971]

ORIGINAL: OCB

Hi, I have the same problem!

Everything (drivers and so on) are up to date. The game crashes after a short black screen and goes back to the desktop. It must be an VC++ problem I guess. But VC++ is working and I have a savegame without any file in it.

Could it be that my Norton Internet Security (newest version) is still blocking something, even if disabled? In the Norton Virus list there is allwaya this one blocked, even if disabled!

C:\Programme\Java\JRE7\BIN\JQS.EXE

This is the original game error file:

Log date: 2012-11-28 20:45:58
[20:45:58][230][3]Commander: The Great War(v 1.1.2)
[20:45:58][230][8]Operating system: Windows XP Home Edition Service Pack 3
[20:45:58][230][8]Number of processors: 2
[20:45:59][230][3]Audio device used: SB Audigy Audio [E880]
[20:46:03][230][8]OpenGL 1.5: OK
[20:46:04][230][8]OpenGL Context version: 2.1
[20:46:04][230][8]OpenGL Vendor: ATI Technologies Inc.
[20:46:04][230][8]OpenGL Renderer: Radeon X1650 Series
[20:46:04][230][3]Setting vsync
[20:46:04][230][3]Initializing video player
[20:46:04][230][8]Allocating new vertex buffer
[20:46:04][230][3]Loading main script
[20:46:04][230][3]Loading app script
[20:46:04][230][Error]Unable to open user settings
[20:46:05][230][3]Script init
[20:46:05][230][3]App version:1.1.2
[20:46:05][230][5]Today is: 28.11.2012
[20:46:06][230][Error]================================= C++ stack trace ==================================

[20:46:08][230][Error] (0)
[20:46:08][230][Error] (0)

Have you tried running the game under administrator rights?

[OCBBerlin17]

Yes, I have all administrator rights.

I noticed that CEAW (have this one too) is opening an seperated window at the start of the game which is something like C:\Programme\Java\JRE7\BIN\JQS.EXE

CTGW doesnt do this. Could this be the problem?

[Warhangel]

Hi all,

I played this game during holiday on the laptop.
Unfortunately, I came to the conclusion that from my point of view, it is, in some places, not too historical (which is strange for a game based on history), and in some places - on the contrary (which is odd for a game that allows to change history). Also, not too much attention paid to diplomacy

So I decided to go back to the Panzer Corps. Fortunately, this game starts without problems whenever I tried

Thanks for trying to help!

[Lord Zimoa]

I really advise to check at you graphic manufacturer websites to double check you have the latest drivers installed and not rely on Windows checking it, we see in 90% in the cases especially with ATI and Intel graphical drivers they are the cause of this kind of errors:

So double check, I know it is a pain, but I had the same with two of our test machines during Beta:

To avoid conflicts, please first make sure you update and use your latest Graphic Video Card drivers!!!


Check for latest Intel Drivers:

http://downloadcenter.intel.com

Check for latest ATI (AMD) drivers:

http://support.amd.com/us/gpudownload/Pages/index.aspx

Check for latest NVIDIA drivers:

http://www.nvidia.com/Download/index.aspx?lang=en-us



If you by any accident use Windows/Documents in Greek or Russian Cyrillic, see here for a hotfix (we include it in the upcoming final patch, but at least it will allow Russian/Greek users to play the game)

http://www.slitherine.com/forum/viewtop ... 14&t=39759

[CaptainRockwellTorry]

ORIGINAL: Warhangel

Hi,

Next problem - the intro starts in full screen regardless of the setting. After the intro, or if during the intro to press ESC, is CTD.

I have the latest Intel drivers. VC++ tried to reinstall. I have also tried to reinstall the game.

No file ctgw.log in "My Documents\My Games\Commander The Great War".
There error.txt in the game directory - it is written "KERNEL MEMORY CHECKING IS ** OFF **"
Directx Dialog and glewinfo - in attachment.

Yeah, just bought this and am having the same problem. Did all the sugestions and still can't get it to work. Since I also bought the game on disk thought I would try again when it arrives and see if it will run then. I hope so or I guess I'll be out of luck. Really disappointed, as I have never had any trouble with Matrix games in the past. Anyway hope there is a fix for this eventually.

CaptainRockwellTorry

[Myrddraal]

Hi CaptainRockwellTorry,

If you could post a dxdiag / glewinfo report we can probably help you get the game up and running. Chances are it's either a VC++ problem or a driver one.

What have you tried already?

[CaptainRockwellTorry]

Well, here is the error messages you requested. I've tried everthing suggested and have had no luck getting past this error. I don't know what else to try.

Regards:
CaptainRockwellTorry

[Warhangel]

If you are interested - with patch 1.30 I have it working.

[Lord Zimoa]

Thanks, happy we got you up and running!

[CaptainRockwellTorry]

Thanks, Warhangel, finally got it to work with the 1.30 patch! Thanks for the e-mail alert.

Regards:
CaptainRockwellTorry