Serial Number missing

[Karljj]

Hello,
I downloaded AT but cant install, there is no serial number to be found.
Help needed

[EricSilver_MatrixForum]

Didn't you get an email from matrixgames@digitalriver.com?

On it you can read this:

Dear Blah blah,

Thank you for shopping at the Matrix Games Online Store. We have received your order.
Please keep this as your proof of purchase.


YOUR ORDER AND BILLING INFORMATION

Order Number: ------------
Order Date: --------

Blah Blah
...........

Additional Information: Advanced Tactics: World War II Digital River
---------------------------------------------------------------------------------
SERIAL NUMBER: Blah blah....

If not, just check your junk email or something.

[Twotribes]

Also pay attention BEFORE you download, right on the screen is your serial number. For future reference.

[Karljj]

Below is a cut and paste of the email that i received on the firts of november when i purchased the game there is no serial number written...[&:]


"Dear karl .......

Thank you for shopping at the Matrix Games Online Store. We have received your order.
Please keep this as your proof of purchase.

Look for DR *Matrix Games EU as the merchant on your credit card statement

YOUR ORDER AND BILLING INFORMATION

Order Number: 1635644424
Order Date: 01-NOV-07

karl ......
address
phone....
email.....
Product Name Qty Ordered Platform Price
Extended Download Service $3.99 1 License Certificate 2,90 EUR
Advanced Tactics: World War II 1 Physical Shipment Plus 35,99 EUR

Sub Total: 38,89 EUR
Tax: 5,84 EUR
Total: 44,73 EUR
Note: There may be a slight discrepency between the amount shown on your credit card statement and the amount shown in the total box due to internal rounding calculations.






QUESTIONS REGARDING DOWNLOAD & BILLING

For technical support with the software you have purchased, please contact Matrix Games at support@matrixgames.com. You can request information regarding the following tasks:

* Questions on installation
* Errors in software
* Help with features
* Upgrades, new drivers
* General questions regarding the product

Thank you from ordering from Matrix Games.

[Karljj]

ORIGINAL: Twotribes

Also pay attention BEFORE you download, right on the screen is your serial number. For future reference.

Hi twotribes,
yes i usually do,
but in the small window were is written serial number i have :"NONE"[:(]

[EricSilver_MatrixForum]

That's strange because your email is very similar to mine.

Just above the text "QUESTIONS REGARDING DOWNLOAD & BILLING" I have this :

"Additional Information: Advanced Tactics: World War II Digital River
---------------------------------------------------------------------------------
SERIAL NUMBER: Here is my serial number"

As stated on that same email, contact the customer support here:

support@matrixgames.com


I forgot... there is one more thing, my order is a Digital Download while you have ordered the Physical Shipment.

[Karljj]

ORIGINAL: EricSilver

That's strange because your email is very similar to mine.

Just above the text "QUESTIONS REGARDING DOWNLOAD & BILLING" I have this :

"Additional Information: Advanced Tactics: World War II Digital River
---------------------------------------------------------------------------------
SERIAL NUMBER: Here is my serial number"

As stated on that same email, contact the customer support here:

support@matrixgames.com


I forgot... there is one more thing, my order is a Digital Download while you have ordered the Physical Shipment.

Yes Eric is strange, 18 day after the purchase i feel disappoint no physical shipment arrive, no serial number, i emailed at the customer support but recived no answer for my enquiry....[:@]

[SMK-at-work]

How can you order the physical delivery?  the is no such option - the game is download only FAIK??

[Karljj]

ORIGINAL: SMK-at-work

How can you order the physical delivery? the is no such option - the game is download only FAIK??

Well in my order i have both....[8|]

[Erik Rutins]

Hi Karl,

All physical shipments are actually on hold until our printer finishes printing the manuals, which should be soon. The physical option was only live in the store for less than a day as the result of a store glitch. You will get your physical order, but no sooner than anyone else - it's not lost though, don't worry.

As far as the serial number, it's definitely unusual that you didn't receive one. You can try going to www.findmyorder.com to retrieve your serial number and order history there. Let me know if that works for you.

Regards,

- Erik

[Karljj]

ORIGINAL: Erik Rutins

Hi Karl,

All physical shipments are actually on hold until our printer finishes printing the manuals, which should be soon. The physical option was only live in the store for less than a day as the result of a store glitch. You will get your physical order, but no sooner than anyone else - it's not lost though, don't worry.

As far as the serial number, it's definitely unusual that you didn't receive one. You can try going to www.findmyorder.com to retrieve your serial number and order history there. Let me know if that works for you.

Regards,

- Erik

Hi Erik

The www.findmyorder.com works fine i can redownload AT but there i still no serial number, this is a cut and past of my order information when i purchased the game:



Order Information

Your credit card has been charged: 44,73 EUR.
The charge will appear on your credit card as: "DR *Matrix Games EU".



Name Qty
Advanced Tactics: World War II 1
Serial #: None
Extended Download Service 1
Serial #: None
Click on the begin download button to download your product.




Download Questions


1. How do I start the download?
2. Can I save the download to a floppy disk?
3. Where should the download go?
4. What if the download stops before it's complete?
5. If my download cuts out in the middle, can I start from where I left off?
6. I've finished downloading; where do I find it?
7. How do I launch my software?
8. What if I want a shipment, but I've already ordered a download?
9. What is Download Insurance?
10. Where do I go for technical support?





Download Instructions
If your order contains downloadable software and you have not purchased our Extended Download Service, you have 30 days to download your purchase. Please save a backup copy to a ZIP drive, Floppy disks, etc., of the file(s) that you downloaded in case you have computer or hard disk problems.

If your order contains a shipped product, we will send you an additional email which will include tracking information when the item is shipped. Shipping invoices received with the product shipment may not reflect actual purchase price but rather a list price per product.

If you have problems with your order, or have any additional questions or comments, please refer to the email confirmation for your order or you may contact Customer Service for assistance.

Thank you again for your order!






E-commerce services are provided by Digital River, International SARL, a Matrix Games EU e-commerce reseller. Privacy Policy


As you can see there should be a serial number were is written "#:None"?!? [8|] but there isn't.....

[Erik Rutins]

Karl,

Just to confirm, when you went to www.findmyorder.com it listed your serial number there as "none"? Please e-mail me and I'll see what we can discover.

Regards,

- Erik

[Karljj]

ORIGINAL: Erik Rutins

Karl,

Just to confirm, when you went to www.findmyorder.com it listed your serial number there as "none"? Please e-mail me and I'll see what we can discover.

Regards,

- Erik

Ok email for you Erik....

[Karljj]

Hi Erik, do you have any news? 

[Erik Rutins]

<sigh> Karl, I was told the issue was fixed and that your serial number was sent to you. Please double-check your e-mail again and if it's not there, let me know.

[Karljj]

Yes i have it many thanks for your help.