Bought Your Game - Need Help Even Running It

[marvingardns]

I am a frequent purchaser of Matrix games, but I've never encountered such a frustrating issue straight out of the box with your games. I have updated by NvVideo GeForce 6800 drivers. I have updated my DirectX to 9c. I have downloaded the game AND the DirectX hot fix from the Matrix website. I still cannot run the tactical portion for the game.

I get no dialog error. The game simply hangs up on the loading screen (the 'sea & sky' picture). I can still move my mouse, but I cannot even Ctl-Alt-Del and end the program because the game seems to be drawing too much system resources at the time.

Please help me solve this issue with your game. I've run the DXDIAG and have attached the file. I'll also consult with other gamers at Wargamer to see if they have experienced this issue as well.

Thanks, Paul

[marvingardns]

After reading a little more into forums I see that Norton AV and MacAfee are claimed to have caused issues.  I use Trend Micro, however, which was recommended to me as being significantly less instrusive than NAV and MacAfee.  Not sure what the experience has been with this.
 
FYI... I own the original BOB and do not have these problems.