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Game wont start
Posted: Thu Dec 19, 2024 10:59 pm
by conrad44
No problem in the past just started today. Got as far as start game and then screen freeze. Reinstaled with patch. same results. Game wont start.
Re: Game wont start
Posted: Fri Dec 20, 2024 4:18 pm
by Veitikka
In which screen does this happen exactly? Right after the Matrix launcher? In the game main menu or other menus? Or in the 3D view?
Re: Game wont start
Posted: Mon Dec 23, 2024 9:36 pm
by conrad44
Started up fine all of a sudden.
Re: Game wont start
Posted: Wed Dec 25, 2024 12:51 pm
by Livebrant
I have a similar problem. Upon starting the game from desktop it brings up the game menu. When i press play nothing happens, the game does not start. Tried reinstall, updated drivers,updated AB2, restarted computer etc. Nothing works. My computer is well above requirements to run the game properly.
Processor Intel(R) Xeon(R) CPU E3-1270 v6 @ 3.80GHz 3.80 GHz
RAM-minne 16,0 GB
Systemtyp 64-bitars operativsystem, x64-baserad processor
Nvidia Geforce RTX 4060
Re: Game wont start
Posted: Thu Dec 26, 2024 8:25 pm
by Veitikka
Livebrant wrote: Wed Dec 25, 2024 12:51 pm
I have a similar problem. Upon starting the game from desktop it brings up the game menu. When i press play nothing happens, the game does not start. Tried reinstall, updated drivers,updated AB2, restarted computer etc. Nothing works. My computer is well above requirements to run the game properly.
Processor Intel(R) Xeon(R) CPU E3-1270 v6 @ 3.80GHz 3.80 GHz
RAM-minne 16,0 GB
Systemtyp 64-bitars operativsystem, x64-baserad processor
Nvidia Geforce RTX 4060
Does the game freeze, or does it start at all? Do you have non-ASCII characters in your Windows user name?
Re: Game wont start
Posted: Thu Dec 26, 2024 11:54 pm
by Livebrant
Right after ive pressed "play" in the Matrix launcher, nothing happens. The game does not start at all.
Tried to change windows username to "Andre" instead of "ÄGARE" and reinstalled the game once again. That did not fix the issue, the same problem remains..
Re: Game wont start
Posted: Fri Dec 27, 2024 1:07 am
by nikolas93TS
Yeah, I think Swedish Letters such as å,ä,ö are non-ASCII.
Can you check if changing your user name has not changed the name the user folder? Next patch should have the solution for that particular issue.
Re: Game wont start
Posted: Fri Dec 27, 2024 3:03 pm
by Livebrant
My username in the user folder has changed to "Andre", which should be fine.
My problem remains - after ive clicked "play" on launcher screen the settings screen is opened up. I press "play game" and then nothing happens except the settings screen shuts down.
Re: Game wont start
Posted: Sat Dec 28, 2024 11:20 am
by Veitikka
What is the game installation folder?
What language do you have selected in Windows?
Re: Game wont start
Posted: Sat Dec 28, 2024 9:01 pm
by Livebrant
C:\Program Files (x86)\Matrix Games\Armored Brigade 2
Ive had swedish, but i tried to change to english. Does not seem to make any difference.
Re: Game wont start
Posted: Wed Jan 01, 2025 9:07 pm
by Veitikka
The known issues are caused by AMD, Intel Arc, graphics drivers, non-ASCII characters in the Documents directory path, and the Windows language settings. The directory path character issue will have a fix in the next update, but in your case I would need more information to have a solution. Your graphics card should be fine for running the game.
Re: Game wont start
Posted: Wed Jan 01, 2025 9:24 pm
by Livebrant
Ok. Is there any kind of crash log i could give you or how could i describe my problem?
Re: Game wont start
Posted: Sun Jan 05, 2025 8:36 pm
by Veitikka
Livebrant wrote: Wed Jan 01, 2025 9:24 pm
Ok. Is there any kind of crash log i could give you or how could i describe my problem?
The error.log is in Documents\My Games\Armored Brigade 2, but if the game crashes without any text on screen then there probably won't be anything in the file.
Re: Game wont start
Posted: Tue Jan 07, 2025 7:48 pm
by Livebrant
How about this document?
found in:
C:\Users\ÄGARE\Documents\My Games\Armored Brigade 2\Launcher
Re: Game wont start
Posted: Wed Jan 08, 2025 9:50 pm
by Veitikka
Livebrant wrote: Tue Jan 07, 2025 7:48 pm
How about this document?
found in:
C:\Users\ÄGARE\Documents\My Games\Armored Brigade 2\Launcher
That's for the Matrix launcher. I compared it to my log when I start the game successfully, and they have the same lines written in the end.
I still suspect that it's related to the Ä character. The patch should be out this month.
Re: Game wont start
Posted: Sun Jan 12, 2025 8:47 am
by gen678
i have a same issue and it is nothing to do with path name. I even try to instiall it on directly on C but it won't work. I think game has some issue. (btw i turned off the antivirus). It is bit weird not even able to play game even after paying it.
Re: Game wont start
Posted: Sun Jan 12, 2025 4:34 pm
by Livebrant
So finally i got it to work. It was after all related to the Ä-character as you said. Took me awhile to figure out how to properly change the name of the user.
Thank you alot for the help!
Re: Game wont start
Posted: Sun Jan 12, 2025 7:32 pm
by Veitikka
gen678 wrote: Sun Jan 12, 2025 8:47 am
i have a same issue and it is nothing to do with path name. I even try to instiall it on directly on C but it won't work. I think game has some issue. (btw i turned off the antivirus). It is bit weird not even able to play game even after paying it.
The game installation path is not the same as the Documents folder path.
Re: Game wont start
Posted: Wed Feb 12, 2025 3:17 pm
by aappa00
I have a similar problem, installed the game yesterday, get to the settings window, when I put it on full screen and press start game, the window pops up as white and closes, if I dont put it fullscreen, not even a window pops up. I changed by language to english and reinstalled it multiple times, never get to the game itself. Directories aside from users being kayttajat in finnish by default with Ä letters, that cant be changed don't have non-ASCII characters.
Re: Game wont start
Posted: Wed Feb 12, 2025 10:55 pm
by Veitikka
aappa00 wrote: Wed Feb 12, 2025 3:17 pm
I have a similar problem, installed the game yesterday, get to the settings window, when I put it on full screen and press start game, the window pops up as white and closes, if I dont put it fullscreen, not even a window pops up. I changed by language to english and reinstalled it multiple times, never get to the game itself. Directories aside from users being kayttajat in finnish by default with Ä letters, that cant be changed don't have non-ASCII characters.
If you mean 'users' being 'käyttäjät' on your Windows system, that's still a part of the Documents folder path.
The aforementioned patch is ready and its release has been scheduled by Slitherine to be very soon. Hopefully it will fix this issue, because now all folder names the game uses have UTF-16 support.